What They Provide: fixed-route bus service, route planning, schedules, STA Plaza customer service, Connect fare cards, reduced fare programs, youth zero-fare rides, bus passes, real-time bus information, paratransit information
Website: spokanetransit.com
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201; Administration Office, 1230 W Boone Ave, Spokane, WA 99201
Hours of Operation: Bus service hours vary by route; STA Plaza Customer Service hours may vary; check website or call before visiting
Appointment / Referral Required: No appointment required to ride fixed-route buses; reduced fare cards may require application or eligibility verification
Documents Needed: None required for regular bus rides; reduced fare programs may require photo ID, proof of age, disability verification, student status, veteran/military status, or income verification depending on fare type
Application Process: Use the website, STA trip planner, bus schedules, or customer service line to plan a ride; purchase or load a Connect card online, at STA Plaza, or at participating retail locations; apply for reduced fare if eligible
Eligibility: Anyone may ride STA fixed-route buses; youth 18 and under may ride fare-free with qualifying youth identification; reduced fare options may be available for seniors, people with disabilities, students, veterans, active-duty military, and qualifying low-income riders
Cost: Regular fare is $2.00 per ride; reduced fare is $1.00 per ride for eligible riders; youth 18 and under ride free with qualifying ID; fare capping may limit daily and monthly costs when using a Connect card
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane, Spokane Valley, Liberty Lake, Millwood, Medical Lake, Cheney, Airway Heights, and parts of unincorporated Spokane County
Languages / Accessibility: TTY 711 available; buses are accessible; call to ask about language support, accessibility needs, and reduced fare eligibility
Important Notes: This is the main public transportation provider for Spokane County. Route times, service alerts, detours, and fares should be checked before traveling.

What They Provide: public transit information, bus commute planning, vanpool information, carpool matching, biking and walking commute resources, employer commute support, Spokane-area transportation options
Website: commutesmartnw.org
Phone: 509-326-7665
Address: 421 W Riverside Ave, Suite 504, Spokane, WA 99201
Hours of Operation: Call or check website for current program hours
Appointment / Referral Required: No appointment required to use online commute resources
Documents Needed: None required to use online commute information; vanpool or ridematching services may require account setup
Application Process: Visit the website to explore commute options, transit information, vanpool options, and ridematching tools
Eligibility: Anyone looking for Spokane-area transportation and commute options
Cost: Free to use commute planning resources; transit fares, vanpool costs, or other transportation costs may apply depending on service used
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County / Inland Northwest commute region
Languages / Accessibility: Website-based resource; call to ask about accessibility support
Important Notes: Useful for comparing transportation options, especially for work commutes, school commutes, and people trying to reduce transportation costs.

What They Provide: regional transportation resource links, Getting There Guide, public transportation information, specialized transportation links, commute resource links, transportation planning information
Website: srtc.org/community-links-and-resources
Phone: 509-343-6370
Address: 421 W Riverside Ave, Suite 500, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current office hours
Appointment / Referral Required: No appointment required to use online transportation resource links
Documents Needed: None required to use online resource information
Application Process: Visit the Community Links and Resources page to access transportation resource links and the Getting There Guide
Eligibility: Anyone looking for Spokane County or Inland Northwest transportation resources
Cost: Free to use online resources
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County / Inland Northwest
Languages / Accessibility: Website-based resource; call to ask about accessibility support
Important Notes: This is a transportation resource directory and planning agency, not a direct ride provider. It is helpful when someone needs to compare multiple transportation options beyond one bus route.

What They Provide: reduced fare bus rides, reduced fare Connect card, reduced daily fare capping, reduced monthly fare capping, reduced fares for eligible seniors, people with disabilities, students, veterans, active-duty military, and low-income riders
Website: spokanetransit.com/reducedfare
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Bus service hours vary by route; STA Plaza Customer Service hours may vary
Appointment / Referral Required: Application required for reduced fare card
Documents Needed: Photo ID, recent photo if applying online, and documentation showing reduced fare eligibility such as age, disability, student status, veteran/military status, or approved low-income eligibility
Application Process: Complete the reduced fare application online and upload required documents, or apply in person at STA Plaza Customer Service with supporting documentation
Eligibility: Eligibility varies by reduced fare program and may include seniors, people with disabilities, students, veterans, active-duty military, and people who meet low-income program requirements
Cost: Reduced fare is generally $1.00 per ride; reduced fare capping is generally $2.00 per day and $30.00 per month when using a Connect card
Insurance / Medicaid / Medicare: Medicare card or disability-related documentation may help verify eligibility for some reduced fare categories
Service Area: Spokane, Spokane Valley, Liberty Lake, Millwood, Medical Lake, Cheney, Airway Heights, and parts of unincorporated Spokane County
Languages / Accessibility: TTY 711 available; buses are accessible; call to ask about interpreter services, alternate formats, or accessibility support
Important Notes: Reduced fare approval requires documentation. Approved applicants receive a Reduced Fare Connect card by mail or pickup at STA Plaza.

What They Provide: ADA paratransit service, door-to-door shared ride service, transportation for people whose disability prevents them from using regular fixed-route buses, visitor paratransit information, personal care attendant ride option
Website: spokanetransit.com/paratransit
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: Paratransit eligibility/application process is handled through Spokane Transit; STA Plaza is located at 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Paratransit operates in a defined service area during the same days and hours as fixed-route bus service
Appointment / Referral Required: Application and eligibility determination required before scheduling rides
Documents Needed: Completed paratransit application, applicant signature or legal guardian/POA signature if applicable, disability-related information, mobility information, and any additional verification requested during eligibility review
Application Process: Complete the paratransit application, submit all required pages, complete the eligibility process, and schedule rides after approval
Eligibility: People whose disability prevents them from getting to a bus stop, boarding a bus, riding a regular fixed-route bus, or completing a trip on regular bus service
Cost: Paratransit fare is generally $2.00 each way; monthly pass options may be available
Insurance / Medicaid / Medicare: Not applicable for STA Paratransit fare; Medicaid transportation is handled separately through Non-Emergency Medical Transportation programs
Service Area: Defined ADA paratransit service area within Spokane Transit’s fixed-route service area
Languages / Accessibility: TTY 711 available; call to request interpreter services, accommodations, alternate formats, or visitor eligibility information
Important Notes: Paratransit eligibility is not automatic and usually must be renewed. Personal Care Attendants may ride free when approved as part of the rider’s paratransit eligibility.

What They Provide: low-income reduced fare program, $1.00 bus rides for eligible low-income riders, reduced fare Connect card, reduced daily and monthly fare capping
Website: spokanetransit.com/opportunity
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Application can be started online anytime; STA Plaza Customer Service hours may vary
Appointment / Referral Required: Application required
Documents Needed: Photo ID, recent photo if applying online, proof of current Washington Basic Food enrollment, and any required documents listed on the application
Application Process: Complete STA’s Reduced Fare application online or apply in person at STA Plaza Customer Service with required documents
Eligibility: Riders with income at or below 200% of the federal poverty level who are enrolled in Washington Basic Food, based on STA Opportunity Fare requirements
Cost: $1.00 per ride; reduced fare capping is generally $2.00 per day and $30.00 per month when using a Connect card
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane Transit fixed-route service area
Languages / Accessibility: TTY 711 available; call to ask about interpreter services, alternate formats, or accessibility support
Important Notes: This is a low-income reduced fare option. Eligibility and pilot program details may change, so check current requirements before applying.

What They Provide: free bus rides for youth, zero-fare Connect card option, access to STA fixed-route buses, youth transportation support for school, work, appointments, and activities
Website: spokanetransit.com/fares-passes/zero-fare
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Bus service hours vary by route; STA Plaza Customer Service hours may vary
Appointment / Referral Required: No appointment required to ride; youth may need qualifying ID or youth Connect card
Documents Needed: Youth ID, school ID, Rider’s License card, or other qualifying youth identification may be needed
Application Process: Youth can ride fare-free using qualifying youth identification or youth fare media; contact STA for current youth fare options
Eligibility: Youth age 18 and under
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane Transit fixed-route service area
Languages / Accessibility: TTY 711 available; buses are accessible; call to ask about language or accessibility support
Important Notes: Youth fare rules may require proof of age or qualifying youth ID. Check STA’s current youth fare rules before traveling.

What They Provide: Medicaid non-emergency medical transportation, rides to Medicaid-covered medical appointments, bus passes, fuel assistance/gas vouchers, mileage reimbursement, taxi or wheelchair-accessible transportation when approved
Website: sms1.org/medicaid-transportation
Phone: 509-534-9760; Toll-Free: 800-892-4817; TDD/TTY: 509-534-8566 or 800-821-7167; Ride Status / Cancellations: 888-829-9915
Address: 12615 E Mission Ave, Suite 312, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: Prior authorization required before transportation is provided
Documents Needed: Washington Medicaid / Apple Health ProviderOne card, appointment information, medical provider name and address, appointment date and time, and any mobility or accommodation information needed for the ride
Application Process: Call Special Mobility Services before the appointment to request transportation; provide ProviderOne information and appointment details; ask about bus passes, fuel assistance, or ride options based on need
Eligibility: Washington Apple Health / Medicaid members with no other way to get to Medicaid-covered medical appointments
Cost: Free for eligible Medicaid-covered transportation
Insurance / Medicaid / Medicare: Washington Apple Health / Medicaid required; Medicare alone does not qualify for Medicaid transportation
Service Area: Spokane County and other assigned Eastern Washington counties served by Special Mobility Services
Languages / Accessibility: TDD/TTY available; call to request interpreter services, wheelchair-accessible transportation, or other accommodations
Important Notes: This is for non-emergency medical transportation only. It is not for emergency transportation, general errands, or non-medical trips. Call as early as possible because rides usually require advance scheduling.

What They Provide: statewide Medicaid non-emergency medical transportation information, regional broker directory, Apple Health transportation rules, transportation to Medicaid-covered medical services, broker contact information
Website: hca.wa.gov/free-or-low-cost-health-care/i-need-medical-dental-or-vision-care/transportation-services-nonemergency
Phone: Spokane Broker: Special Mobility Services, 509-534-9760 or 800-892-4817
Address: Online statewide resource
Hours of Operation: Online information available anytime; broker hours vary by county
Appointment / Referral Required: Transportation must be arranged through the assigned regional broker
Documents Needed: Washington Apple Health / Medicaid ProviderOne card, appointment information, provider details, and documentation requested by the broker
Application Process: Use the HCA broker directory to find the transportation broker for the county, then contact the broker to request non-emergency medical transportation
Eligibility: Washington Apple Health / Medicaid members who need transportation to covered medical services and have no other way to get there
Cost: Free for eligible Medicaid-covered transportation
Insurance / Medicaid / Medicare: Washington Apple Health / Medicaid required
Service Area: Washington State
Languages / Accessibility: Contact the regional broker to request interpreter services, TDD/TTY access, wheelchair-accessible transportation, or other accommodations
Important Notes: HCA is the state Medicaid agency, not the ride scheduler. Spokane County rides are scheduled through Special Mobility Services.

What They Provide: patient transportation information, Medicaid transportation guidance, bus pass information, help understanding transportation options for medical appointments
Website: chas.org/for-patients/patient-transportation
Phone: 509-444-8200
Address: Multiple CHAS Health clinic locations in Spokane County
Hours of Operation: Clinic hours vary by location
Appointment / Referral Required: Call CHAS or ask clinic staff for transportation guidance
Documents Needed: CHAS appointment information, Apple Health / Medicaid ProviderOne card if requesting Medicaid transportation, and any transportation paperwork requested
Application Process: Ask CHAS staff about transportation options before the appointment; Medicaid transportation is generally arranged through Special Mobility Services
Eligibility: CHAS patients needing help understanding transportation options; Medicaid transportation requires Washington Apple Health / Medicaid eligibility
Cost: Transportation guidance is free; ride cost depends on the transportation program used
Insurance / Medicaid / Medicare: Medicaid may cover non-emergency medical transportation to Medicaid-covered appointments; Medicare alone does not usually qualify for Medicaid transportation
Service Area: Spokane County CHAS clinic patients
Languages / Accessibility: CHAS offers language and accessibility support; call the clinic to request help
Important Notes: CHAS is not the Medicaid transportation broker. For Medicaid-covered rides in Spokane County, contact Special Mobility Services directly.

What They Provide: gas vouchers, bus passes, transportation assistance for work, transportation assistance for appointments, vehicle insurance assistance, vehicle tab assistance, vehicle repair assistance, emergency basic-needs support
Website: cityofcheney.org/184/Cheney-Outreach-Center
Phone: 509-235-8900
Address: 616 3rd St, Cheney, WA 99004
Hours of Operation: Monday, 4:00 PM–6:30 PM; Wednesday, 8:30 AM–2:00 PM
Appointment / Referral Required: Call or visit during open hours; direct emergency assistance requires completing a file
Documents Needed: Proof of residence in service area required; gas vouchers require current driver’s license, vehicle registration, and proof of insurance; employment or appointment verification required
Application Process: Contact Cheney Outreach Center or visit during open hours to ask about transportation assistance and complete required intake/file paperwork
Eligibility: Low-income individuals and families in the Cheney Outreach service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Cheney School District area, excluding Airway Heights
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Gas vouchers are limited and require current license, registration, and insurance. Assistance depends on service-area eligibility and available funding.

What They Provide: gas vouchers, emergency vehicle repair assistance, transportation support for seniors and people with disabilities, rent assistance, utility assistance, firewood, clothing, toiletry items, referrals
Website: newhoperesource.org/new-hope-services-and-resources
Phone: 509-467-2900
Address: 4211 E Colbert Rd, Colbert, WA 99005
Hours of Operation: Tuesday and Thursday, 9:30 AM–1:30 PM
Appointment / Referral Required: In-person application required
Documents Needed: Social Security numbers for each household member, picture ID or driver’s license for household members age 16 and older, proof of income, proof of physical address, and documents related to the assistance request
Application Process: Download or complete the application, gather required documents, and bring the application to the office during open hours
Eligibility: Low-income households and individuals living in the North Spokane County service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: North Spokane County, including Elk, Riverside, Chattaroy, Mead, and Colbert
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Best for north Spokane County residents. Transportation-related assistance depends on funding, volunteer availability, and service-area eligibility.

What They Provide: gas vouchers, bus passes, mileage reimbursement, taxi rides, wheelchair-accessible transportation, non-emergency medical transportation for Medicaid-covered appointments
Website: sms1.org/medicaid-transportation
Phone: 509-534-9760; Toll-Free: 800-892-4817; TDD/TTY: 509-534-8566 or 800-821-7167; Ride Status / Cancellations: 888-829-9915
Address: 12615 E Mission Ave, Suite 312, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: Prior authorization required before transportation is provided
Documents Needed: Washington Apple Health / Medicaid ProviderOne card, medical appointment information, provider name and address, appointment date and time, and mobility or accommodation information if needed
Application Process: Call before the appointment to request transportation; provide ProviderOne information and appointment details; ask about bus passes, gas vouchers, mileage reimbursement, taxi, or wheelchair-accessible ride options
Eligibility: Washington Apple Health / Medicaid members with no other way to get to Medicaid-covered medical appointments
Cost: Free for eligible Medicaid-covered transportation
Insurance / Medicaid / Medicare: Washington Apple Health / Medicaid required; Medicare alone does not qualify for Medicaid transportation
Service Area: Spokane County and other assigned Eastern Washington counties served by Special Mobility Services
Languages / Accessibility: TDD/TTY available; call to request interpreter services, wheelchair-accessible transportation, or other accommodations
Important Notes: This is for non-emergency medical transportation only. It is not for general errands, work transportation, or non-medical trips.

What They Provide: diversion transportation support, bus tickets, train tickets, plane tickets, local transportation to travel hubs, baggage fee support, pet travel arrangement support, reunification and relocation support
Website: voaspokane.org/services/homeward-bound
Phone: 509-624-2378
Address: 525 W 2nd Ave, Spokane, WA 99201
Hours of Operation: Call to confirm current program hours
Appointment / Referral Required: Referral required from a verified homeless service provider
Documents Needed: Referral from verified homeless service provider, intake form, release of information, confirmed travel itinerary, and any documents requested during screening
Application Process: Work with a verified homeless service provider to complete referral paperwork and confirm safe travel/reunification plan
Eligibility: People experiencing homelessness who have a safe and verified reunification or relocation plan outside the Spokane shelter system
Cost: Free for eligible participants when approved
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane area; travel assistance may support relocation or reunification outside the area
Languages / Accessibility: Call to ask about interpreter services and accessibility support
Important Notes: This is not general gas voucher assistance. It is for approved diversion/reunification travel plans connected to homelessness services.

What They Provide: transportation assistance, emergency financial relief, rent assistance, utility assistance, employment-related assistance, referrals, veterans benefits support
Website: https://www.spokanecounty.gov/1136/Eligibility-Criteria-Types-of-Services-A
Phone: 509-477-3690
Address: 1117 N Evergreen Rd, Suite 2, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–12:00 PM and 1:00 PM–4:00 PM
Appointment / Referral Required: Call or email first; walk-in availability may vary
Documents Needed: Proof of honorable discharge such as DD-214, proof of Washington residency for at least 12 months, proof of current Spokane County residence, current documents related to the assistance request, marriage license or minor children’s birth certificates if applicable
Application Process: Call 509-477-3690 or contact the center through the Spokane County Veterans Services website
Eligibility: Honorably discharged veterans, eligible family members, and widows who meet Spokane County and Washington State residency requirements
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Assistance is for eligible veterans and qualifying family members. Transportation assistance depends on documentation, need, and program requirements.

What They Provide: vanpool information, carpool matching, commute planning, bus commute support, bike commute resources, walking commute resources, employer commute support
Website: commutesmartnw.org
Phone: 509-326-7665
Address: 421 W Riverside Ave, Suite 504, Spokane, WA 99201
Hours of Operation: Call or check website for current program hours
Appointment / Referral Required: No appointment required to use online commute resources
Documents Needed: None required to use online commute planning resources; vanpool or ridematching may require account setup
Application Process: Visit the website to explore commute options, rideshare matching, transit information, and vanpool options
Eligibility: Anyone looking for Spokane-area commute options
Cost: Free to use commute planning resources; transportation costs may apply depending on the option used
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County / Inland Northwest commute region
Languages / Accessibility: Website-based resource; call to ask about accessibility support
Important Notes: This is not direct financial assistance, but it can help lower transportation costs through carpool, vanpool, and commute planning options.

What They Provide: shared e-bike rentals, shared e-scooter rentals, discounted Lime Access rides, app-based mobility, low-income ride discount, smartphone-free access options, cash payment options
Website: li.me/why/community/lime-access
Phone: 888-546-3345
Address: Shared mobility vehicles are located throughout participating Spokane service areas
Hours of Operation: Ride availability varies by location, weather, battery availability, and city program status
Appointment / Referral Required: No appointment required; Lime Access application required for discounted pricing
Documents Needed: Proof of eligibility for Lime Access, such as SNAP, WIC, Medicaid, SSI, reduced transit fare program, federal subsidized housing, Pell Grant, or other accepted assistance documentation
Application Process: Download the Lime app to ride; apply for Lime Access online through Lime and upload proof of eligibility if requesting discounted pricing
Eligibility: Anyone meeting Lime rider requirements may use Lime; Lime Access is for eligible riders participating in qualifying public benefit or assistance programs
Cost: Standard ride costs vary; Lime Access provides discounted pricing for eligible riders
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane WheelShare service area when Lime bikes and scooters are active
Languages / Accessibility: App-based service; call or check website for accessibility and support options
Important Notes: Lime is useful for short trips when buses are not convenient. Availability may change seasonally or due to city program rules, weather, parking zones, or battery supply.

What They Provide: shared e-bike program information, shared e-scooter program information, city mobility program updates, parking and safety rules, WheelShare operator information, bike and scooter parking information
Website: https://my.spokanecity.org/projects/wheelshare/
Phone: 311 or 509-755-2489
Address: City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201
Hours of Operation: Online information available anytime; City phone support hours vary
Appointment / Referral Required: No appointment required to use online program information
Documents Needed: None to use program information; Lime may require account and payment information to ride
Application Process: Review the City’s WheelShare information for current program details, safety rules, parking guidance, and operator information
Eligibility: Anyone looking for Spokane shared bike or scooter program information
Cost: Free to use city information; ride costs are set by the operator
Insurance / Medicaid / Medicare: Not applicable
Service Area: City of Spokane WheelShare service area
Languages / Accessibility: Contact the City for accessibility or language support
Important Notes: This is not a direct ride provider. It is the city information page for Spokane’s shared e-bike and e-scooter program.

What They Provide: bike racks on buses, bike-and-bus trip support, fixed-route bus service, route planning, Connect fare cards, reduced fare programs, youth zero-fare rides
Website: spokanetransit.com/bikes-on-buses
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Bus service hours vary by route; STA Plaza Customer Service hours may vary
Appointment / Referral Required: No appointment required to use bike racks on buses
Documents Needed: None to use bike racks; fare or qualifying fare card required to ride the bus unless eligible for a zero-fare program
Application Process: Load the bike on the front bike rack before boarding the bus; follow STA bike rack instructions and remove the bike when exiting
Eligibility: Anyone riding STA fixed-route buses with a bike; bike rack space is first come, first served
Cost: No extra charge for using bus bike racks; regular bus fare applies unless eligible for reduced fare or zero fare
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane Transit fixed-route service area
Languages / Accessibility: TTY 711 available; buses are accessible; call to ask about interpreter services or accessibility support
Important Notes: Bike racks help combine biking with bus travel for longer trips. Rack space is limited, so riders may need a backup plan if the rack is full.

What They Provide: bike commute planning, walk commute planning, transit commute planning, carpool matching, vanpool information, employer commute support, Guaranteed Ride Home information
Website: commutesmartnw.org
Phone: 509-326-7665
Address: 421 W Riverside Ave, Suite 504, Spokane, WA 99201
Hours of Operation: Call or check website for current program hours
Appointment / Referral Required: No appointment required to use online commute resources
Documents Needed: None required to use online commute planning resources; rideshare or Guaranteed Ride Home programs may require account setup or eligibility verification
Application Process: Visit the website to explore bike commute resources, commute planning tools, ridematching, vanpool options, and Guaranteed Ride Home information
Eligibility: Anyone looking for Spokane-area commute options; Guaranteed Ride Home is generally tied to eligible commute modes and program participation
Cost: Free to use commute planning resources; transportation costs may apply depending on the option used
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County / Inland Northwest commute region
Languages / Accessibility: Website-based resource; call to ask about accessibility support
Important Notes: Helpful for people considering biking, walking, bus, carpool, or vanpool options for work or school transportation.

What They Provide: e-bike rebate program information, statewide bicycling information, bicyclist laws and safety information, bike commuting resources, walking and biking program updates
Website: wsdot.wa.gov/travel/bicycling-walking/bicycling-washington/e-bike-rebate-program
Phone: 360-705-7000
Address: Online statewide resource
Hours of Operation: Online information available anytime; phone hours vary
Appointment / Referral Required: No appointment required to use program information; rebate application required when the program is open
Documents Needed: Rebate programs may require proof of Washington residency, age, income, and any application documents listed during the open application period
Application Process: Check the WSDOT e-bike rebate page for current program status, application windows, eligibility rules, and updates
Eligibility: Washington residents; eligibility and rebate amount depend on current program rules, income guidelines, age, and application availability
Cost: Free to check information; e-bike purchase costs vary and rebate availability depends on program funding
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Contact WSDOT for language access, accessibility support, or alternate formats
Important Notes: The e-bike rebate program may open and close based on funding. Check current status before counting on a rebate.

What They Provide: bicycle laws, helmet and safety information, bicyclist rights and responsibilities, e-bike rules, roadway safety tips, driver and bicyclist safety guidance
Website: wsdot.wa.gov/travel/bicycling-walking/bicycling-washington/bicyclist-laws-safety
Phone: 360-705-7000
Address: Online statewide resource
Hours of Operation: Online information available anytime; phone hours vary
Appointment / Referral Required: No appointment required to use online safety information
Documents Needed: None
Application Process: Review the WSDOT bicycle laws and safety page for Washington bicycling rules, e-bike rules, and safety guidance
Eligibility: Anyone biking, using an e-bike, driving near bicyclists, or helping someone understand Washington bicycle rules
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Contact WSDOT for language access, accessibility support, or alternate formats
Important Notes: Useful for people who need to understand legal and safety basics before using a bicycle or e-bike for transportation.

What They Provide: low-cost used bike marketplace, new bike marketplace, bike accessories, bicycle safety information, community cycling event, nonprofit cycling support
Website: spokanebikeswap.com
Phone: Contact through website
Address: Event location varies by year
Hours of Operation: Seasonal event; dates and hours vary each year
Appointment / Referral Required: No appointment required for public event attendance; seller registration may be required to sell a bike
Documents Needed: None for general attendance; seller registration requirements vary
Application Process: Check the website for current event dates, location, admission information, seller registration, and bike availability
Eligibility: Anyone looking for a new or used bicycle, bike accessories, or cycling information
Cost: Event admission and bike costs vary; used bikes may be lower-cost than retail options
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane / Inland Northwest
Languages / Accessibility: Check event information for accessibility details
Important Notes: This is not an ongoing assistance program, but it can be a useful seasonal option for finding lower-cost bikes and accessories.

What They Provide: gas vouchers for work, gas vouchers for appointments, bus passes, transportation-related emergency assistance, vehicle insurance assistance, vehicle tab assistance, vehicle repair assistance
Website: cityofcheney.org/184/Cheney-Outreach-Center
Phone: 509-235-8900
Address: 616 3rd St, Cheney, WA 99004
Hours of Operation: Monday, 3:30 PM–6:30 PM; Wednesday, 8:30 AM–2:00 PM
Appointment / Referral Required: Call or visit during open hours; direct emergency assistance requires completing a file
Documents Needed: Proof of residence in service area, current driver’s license, vehicle registration, proof of insurance, employment verification or appointment verification, and any documents requested during intake
Application Process: Contact Cheney Outreach Center or visit during open hours to ask about transportation assistance and complete required intake paperwork
Eligibility: Low-income individuals and families in the Cheney Outreach service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Cheney School District area, excluding Airway Heights
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Gas vouchers are for verified work or appointment transportation needs. Assistance depends on current funding and service-area eligibility.

What They Provide: transportation to medical appointments, transportation to grocery stores, transportation for errands, gas vouchers, emergency vehicle repair assistance, transportation support for seniors and people with disabilities
Website: newhoperesource.org/new-hope-services-and-resources
Phone: 509-467-2900
Address: 4211 E Colbert Rd, Colbert, WA 99005
Hours of Operation: Tuesday and Thursday, 9:30 AM–1:30 PM
Appointment / Referral Required: Contact required; transportation depends on volunteer availability
Documents Needed: Social Security numbers for each household member, picture ID or driver’s license for household members age 16 and older, proof of income, proof of physical address, and documents related to the assistance request
Application Process: Call or visit during open hours to ask about transportation, gas voucher, or vehicle repair assistance availability
Eligibility: Low-income seniors or people with disabilities living in the North Spokane County service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: North Spokane County, including Mead, Colbert, Chattaroy, Riverside, and Elk; Deer Park is generally excluded
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Transportation is generally for seniors and people with disabilities who cannot drive on their own. Rides depend on volunteer availability and should be requested in advance.

What They Provide: door-to-door transportation, medical appointment rides, dental appointment rides, physical therapy rides, mental health appointment rides, food bank and grocery store rides, prescription pickup rides
Website: snapwa.org/neighbors-on-the-go-i-want-to-be-a-rider
Phone: 509-319-3050
Address: Spokane-area transportation program; call to schedule
Hours of Operation: Rides available Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: Call ahead required; approval required before rides are scheduled
Documents Needed: Name, phone number, pickup location, appointment time, destination, and self-certification that other transportation options are not available or accessible
Application Process: Call 509-319-3050 and leave a message with name, phone number, pickup location, appointment time, and destination; dispatch will call back to approve program access and schedule the ride
Eligibility: Seniors age 65 or older and people living with disabilities who do not qualify for or cannot access other public transportation or Medicaid transportation services
Cost: Free
Insurance / Medicaid / Medicare: Riders must self-certify that they do not qualify for Medicaid transportation or cannot access other public transportation options
Service Area: Mead, Millwood, Spokane, and Spokane Valley city limits and nearby areas; expansion may vary by program capacity
Languages / Accessibility: Language assistance available; call to request information in another language or accessible format
Important Notes: Schedule at least 5 business days in advance when possible. This program does not provide emergency room rides, urgent care rides, sedated-procedure rides, restaurant trips, or clothing/non-food shopping trips.

What They Provide: Medicaid non-emergency medical transportation, bus passes, gas vouchers, mileage reimbursement, taxi rides, wheelchair-accessible rides, transportation to Medicaid-covered appointments
Website: sms1.org/medicaid-transportation
Phone: 509-534-9760; Toll-Free: 800-892-4817; TDD/TTY: 509-534-8566 or 800-821-7167; Ride Status / Cancellations: 888-829-9915
Address: 12615 E Mission Ave, Suite 312, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: Prior authorization required before transportation is provided
Documents Needed: Washington Apple Health / Medicaid ProviderOne card, medical appointment information, provider name and address, appointment date and time, and mobility or accommodation information if needed
Application Process: Call before the appointment to request transportation; provide ProviderOne information and appointment details; ask about bus passes, gas vouchers, mileage reimbursement, taxi, or wheelchair-accessible ride options
Eligibility: Washington Apple Health / Medicaid members with no other way to get to Medicaid-covered medical appointments
Cost: Free for eligible Medicaid-covered transportation
Insurance / Medicaid / Medicare: Washington Apple Health / Medicaid required; Medicare alone does not qualify for Medicaid transportation
Service Area: Spokane County and other assigned Eastern Washington counties served by Special Mobility Services
Languages / Accessibility: TDD/TTY available; call to request interpreter services, wheelchair-accessible transportation, or other accommodations
Important Notes: This is for non-emergency medical transportation only. It is not for work transportation, general errands, or non-medical trips.

What They Provide: gasoline assistance, electric/heat assistance, water/sewer assistance, emergency food, hygiene supplies, emergency household assistance
Website: spokanesvdp.com
Phone: 509-202-8331
Address: 1104 W Heroy Ave, Spokane, WA 99205
Hours of Operation: Monday–Friday, 9:00 AM–5:00 PM
Appointment / Referral Required: Call to schedule intake
Documents Needed: Call to confirm; documents may depend on the assistance requested
Application Process: Call 509-202-8331 to schedule intake and ask about current gasoline assistance availability
Eligibility: Low-income households in the listed service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: 99205
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Assistance is determined through scheduled intake and depends on current funding.

What They Provide: transportation assistance, emergency financial relief, employment-related assistance, rent assistance, utility assistance, referrals, veterans benefits support
Website: spokanecounty.org/1122/Veteran-Services
Phone: 509-477-3690
Address: 1117 N Evergreen Rd, Suite 2, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–12:00 PM and 1:00 PM–4:00 PM
Appointment / Referral Required: Call or email first; walk-in availability may vary
Documents Needed: Proof of honorable discharge such as DD-214, proof of Washington residency for at least 12 months, proof of current Spokane County residence, current documents related to the assistance request, marriage license or minor children’s birth certificates if applicable
Application Process: Call 509-477-3690 or contact the center through the Spokane County Veterans Services website
Eligibility: Honorably discharged veterans, eligible family members, and widows who meet Spokane County and Washington State residency requirements
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Transportation assistance is for eligible veterans and qualifying family members. Assistance depends on documentation, need, and program requirements.