What They Provide: senior information and assistance, aging services navigation, long-term care options counseling, caregiver support connection, in-home support information, transportation resource connection, meals resource connection, housing resource connection, health care resource connection, counseling and support referrals
Website: altcew.org/programs-services/information-and-assistance
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call the helpline; appointments are encouraged for in-person support
Documents Needed: None required to call for information; specific programs may request ID, income information, medical information, caregiver information, or documents related to the service requested
Application Process: Call the Community Living Connections helpline at 509-960-7281 or email action@altcew.org to ask about aging services, long-term care options, caregiver support, transportation, meals, in-home help, housing, health care, or local resources
Eligibility: Older adults, adults living with disabilities, caregivers, family members, and people helping someone access aging or long-term care services
Cost: Free for information and assistance; costs vary by referred program or service
Insurance / Medicaid / Medicare: Not required to call; some long-term care or in-home service programs may involve Medicaid, Medicare, private pay, or other funding sources
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This is the main Spokane-area starting point for aging services and long-term care navigation. Community Living Connections is the free helpline through Aging & Long Term Care of Eastern Washington, so one call can help sort through multiple service options.

What They Provide: long-term care information, in-home care information, residential care information, Medicaid-funded long-term care information, caregiver resource information, Community Living Connections information, adult protective services information
Website: dshs.wa.gov/altsa/long-term-care-services-information
Phone: Community Living Connections Statewide: 855-567-0252; DSHS Customer Service Contact Center: 877-501-2233
Address: Online statewide resource
Hours of Operation: Online information available anytime; phone hours vary by program
Appointment / Referral Required: No appointment required to use online information; specific services may require application, assessment, or referral
Documents Needed: None to use online information; specific programs may request ID, income information, medical information, care needs information, benefit documents, or caregiver information
Application Process: Visit the DSHS Long-Term Care Services & Information page to learn about care options and local access points; call Community Living Connections for help finding services or call DSHS for program-specific questions
Eligibility: Washington residents seeking information about aging services, disability supports, caregiver resources, in-home care, residential care, or long-term services and supports
Cost: Free to use online information; costs vary by service or program
Insurance / Medicaid / Medicare: Program requirements vary; some services involve Medicaid, Medicare, private pay, or other funding sources
Service Area: Washington State
Languages / Accessibility: DSHS provides interpreter services, TTY options, accessibility support, and alternate formats by request
Important Notes: This is a topic-information page, not the local Spokane access office. It is useful for understanding long-term care options before calling Community Living Connections or DSHS.

What They Provide: in-home care information, home and community services information, Medicaid-funded in-home care pathway information, personal care services information, caregiver resource information, services that help adults remain at home
Website: dshs.wa.gov/altsa/home-and-community-services/home-care-adults
Phone: Spokane Home & Community Services: 509-568-3700; Toll-Free: 800-459-0421; TTY: 509-568-3697
Address: Spokane Home & Community Services, 1330 N Washington St, Suite 3000, Spokane, WA 99201
Hours of Operation: Spokane Home & Community Services: Monday–Friday, 8:00 AM–5:00 PM
Appointment / Referral Required: Call first; application and assessment required for Medicaid-funded long-term care services
Documents Needed: Photo ID, Medicaid/Apple Health information if available, income and asset information, medical information, care needs information, household information, and any documents requested during assessment or application
Application Process: Review the DSHS In-Home Care for Adults information page and contact Spokane Home & Community Services to ask about in-home care eligibility, Medicaid-funded personal care, or assessment for home and community-based services
Eligibility: Adults who need help remaining safely at home; Medicaid-funded services require financial and functional eligibility
Cost: Free to ask for information; service costs or participation may depend on Medicaid eligibility, income, assets, and program rules
Insurance / Medicaid / Medicare: Medicaid/Apple Health may be required for many long-term in-home care services; Medicare alone usually does not pay for ongoing non-medical personal care
Service Area: Washington State; Spokane office serves the local region
Languages / Accessibility: TTY available; call to request interpreter services, accommodations, or alternate formats
Important Notes: This is a better DSHS resource for people specifically looking for in-home care or help staying at home. It explains the service topic better than the local office-location page.

What They Provide: in-home support information, caregiver support connection, long-term care options counseling, respite care information, home and community support service navigation, senior resource connection, disability resource connection
Website: altcew.org/programs-services/home-community-support-services
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call the helpline; referrals or assessments may be required for specific programs
Documents Needed: None required to call for information; specific programs may request ID, income information, medical information, caregiver information, or documents related to the service requested
Application Process: Call the Community Living Connections helpline at 509-960-7281 or email action@altcew.org to ask about in-home services, caregiver support, respite care, long-term care options, or help staying safely at home
Eligibility: Older adults, adults living with disabilities, unpaid caregivers, family members, and people helping someone access in-home or long-term care services
Cost: Free for information and assistance; costs vary by referred program or service
Insurance / Medicaid / Medicare: Not required to call; some in-home care or long-term care programs may involve Medicaid, Medicare, private pay, or other funding sources
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This is the best local starting point for figuring out in-home care, caregiver support, respite options, and long-term care service pathways.

What They Provide: unpaid caregiver support, caregiver consultation, caregiver training, caregiver counseling, support groups, respite care connection, help finding local caregiver resources
Website: altcew.org/programs-services/caregiver-support
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: Call required to connect with caregiver support services
Documents Needed: Caregiver information, care receiver information, care needs, household information, and any documents requested during screening
Application Process: Call 509-960-7281 and ask about the Family Caregiver Support Program, respite care, caregiver counseling, training, or support groups
Eligibility: Unpaid caregivers caring for an adult age 18 or older who needs care; program details and supports may vary by situation and funding
Cost: Free or low-cost depending on service and program availability
Insurance / Medicaid / Medicare: Not required to call; some referred services may have their own funding or eligibility rules
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This program is for unpaid caregivers who need support, information, respite options, counseling, training, or help navigating care needs.

What They Provide: in-home care information, Medicaid-funded personal care information, home and community services information, caregiver resource information, services that help adults remain at home, respite care information
Website: What They Provide: in-home care information, Medicaid-funded personal care information, home and community services information, caregiver resource information, services that help adults remain at home, respite care information
Website: dshs.wa.gov/altsa/home-and-community-services/home-care-adults
Phone: Spokane Home & Community Services: 509-568-3700; Toll-Free: 800-459-0421; TTY: 509-568-3697
Address: Spokane Home & Community Services, 1330 N Washington St, Suite 3000, Spokane, WA 99201
Hours of Operation: Spokane Home & Community Services: Monday–Friday, 8:00 AM–5:00 PM
Appointment / Referral Required: Call first; application and assessment required for Medicaid-funded long-term care services
Documents Needed: Photo ID, Medicaid/Apple Health information if available, income and asset information, medical information, care needs information, household information, and any documents requested during assessment or application
Application Process: Review the DSHS In-Home Care for Adults information page and contact Spokane Home & Community Services to ask about in-home care eligibility, Medicaid-funded personal care, or assessment for home and community-based services
Eligibility: Adults who need help remaining safely at home; Medicaid-funded services require financial and functional eligibility
Cost: Free to ask for information; service costs or participation may depend on Medicaid eligibility, income, assets, and program rules
Insurance / Medicaid / Medicare: Medicaid/Apple Health may be required for many long-term in-home care services; Medicare alone usually does not pay for ongoing non-medical personal care
Service Area: Washington State; Spokane office serves the local region
Languages / Accessibility: TTY available; call to request interpreter services, accommodations, or alternate formats
Important Notes: This is the state pathway for Medicaid-funded in-home care and personal care services. It is useful when someone may need help bathing, dressing, cooking, cleaning, mobility, or other daily living needs at home.
Phone: Spokane Home & Community Services: 509-568-3700; Toll-Free: 800-459-0421; TTY: 509-568-3697
Address: Spokane Home & Community Services, 1330 N Washington St, Suite 3000, Spokane, WA 99201
Hours of Operation: Spokane Home & Community Services: Monday–Friday, 8:00 AM–5:00 PM
Appointment / Referral Required: Call first; application and assessment required for Medicaid-funded long-term care services
Documents Needed: Photo ID, Medicaid/Apple Health information if available, income and asset information, medical information, care needs information, household information, and any documents requested during assessment or application
Application Process: Review the DSHS In-Home Care for Adults information page and contact Spokane Home & Community Services to ask about in-home care eligibility, Medicaid-funded personal care, or assessment for home and community-based services
Eligibility: Adults who need help remaining safely at home; Medicaid-funded services require financial and functional eligibility
Cost: Free to ask for information; service costs or participation may depend on Medicaid eligibility, income, assets, and program rules
Insurance / Medicaid / Medicare: Medicaid/Apple Health may be required for many long-term in-home care services; Medicare alone usually does not pay for ongoing non-medical personal care
Service Area: Washington State; Spokane office serves the local region
Languages / Accessibility: TTY available; call to request interpreter services, accommodations, or alternate formats
Important Notes: This is the state pathway for Medicaid-funded in-home care and personal care services. It is useful when someone may need help bathing, dressing, cooking, cleaning, mobility, or other daily living needs at home.

What They Provide: Family Caregiver Support Program information, unpaid caregiver resources, respite care information, Medicaid Alternative Care information, Tailored Supports for Older Adults information, caregiver training and support information
Website: dshs.wa.gov/altsa/home-and-community-services/caregiver-resources
Phone: Community Living Connections Statewide: 855-567-0252; Spokane County Helpline: 509-960-7281
Address: Online statewide resource
Hours of Operation: Online information available anytime; phone hours vary by program
Appointment / Referral Required: No appointment required to use online information; specific programs may require screening, assessment, or referral
Documents Needed: None required to use online information; caregiver programs may request caregiver information, care receiver information, income information, care needs, or program-specific documents
Application Process: Review the caregiver resources page and call Community Living Connections or Aging & Long Term Care of Eastern Washington to ask about local caregiver support options
Eligibility: Unpaid caregivers, older adults, adults with disabilities, and people looking for caregiver support or long-term care options
Cost: Free to use online information; services may be free, low-cost, Medicaid-funded, or private-pay depending on program
Insurance / Medicaid / Medicare: Program requirements vary; some supports may involve Medicaid, Medicare, private pay, or state-funded caregiver programs
Service Area: Washington State
Languages / Accessibility: DSHS provides interpreter services, TTY options, accessibility support, and alternate formats by request
Important Notes: This is a good educational resource for understanding caregiver support programs before calling the local Community Living Connections helpline.

What They Provide: individual provider employment support, paid family caregiver onboarding, Consumer Directed Employer services, caregiver hiring paperwork, training guidance, timesheet and payroll support for authorized Medicaid in-home care
Website: consumerdirectwa.com
Phone: 866-214-9899
Address: Online and phone-based statewide support; local office information may vary
Hours of Operation: Call or check website for current contact center hours
Appointment / Referral Required: Care recipient must be authorized for Medicaid long-term services and supports before an individual provider can be paid through this system
Documents Needed: Caregiver identification, employment eligibility documents, background check information, training information, care recipient authorization information, and any documents requested during onboarding
Application Process: After DSHS authorizes in-home care and the care recipient chooses an individual provider, complete Consumer Direct Care Network onboarding, background check, training, and employment steps
Eligibility: Individual providers, including some family caregivers, who are hired to provide authorized Medicaid-funded in-home care in Washington
Cost: Free to use as part of authorized Medicaid in-home care employment process
Insurance / Medicaid / Medicare: Medicaid/Apple Health long-term services authorization required for paid individual provider care
Service Area: Washington State
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This is not where someone starts to get approved for care. Start with DSHS Home & Community Services or Community Living Connections first; Consumer Direct handles the paid caregiver employment side after care is authorized.

What They Provide: free Medicare counseling, Medicare plan comparison, Medicare Advantage information, Medicare Supplement information, prescription drug plan information, Medicare fraud and abuse education, low-income Medicare savings program information, long-term care option information
Website: altcew.org/programs-services/medicare
Phone: 509-625-4801
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Medicare counseling is available by phone or in person by appointment; call to confirm current counseling hours
Appointment / Referral Required: Appointment required for one-on-one Medicare counseling
Documents Needed: Medicare card if enrolled, list of current prescriptions, current health insurance cards, provider list if comparing plans, income information if asking about low-income Medicare help, and any letters or notices related to Medicare coverage
Application Process: Call 509-625-4801 to ask a Medicare question, schedule one-on-one counseling, or ask about upcoming Medicare information sessions
Eligibility: People with Medicare, people getting ready to enroll in Medicare, adults living with disabilities who have Medicare questions, caregivers, and family members helping someone understand Medicare options
Cost: Free
Insurance / Medicaid / Medicare: Medicare-related counseling; SHIBA does not sell insurance or represent insurance companies
Service Area: Spokane and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: SHIBA is a free, unbiased, confidential Medicare counseling service through the Washington State Office of the Insurance Commissioner. It does not sell or endorse insurance plans.

What They Provide: statewide Medicare counseling information, local SHIBA office search, Medicare enrollment help, Medicare plan comparison help, Medicare fraud information, Medicare assistance program information
Website: insurance.wa.gov/insurance-resources/medicare/get-free-medicare-help-shiba
Phone: 800-562-6900
Address: Online statewide resource
Hours of Operation: Online information available anytime; phone hours vary
Appointment / Referral Required: No appointment required to use online information; local SHIBA counseling appointments may be required
Documents Needed: None to use online information; Medicare counseling may require Medicare card, insurance cards, prescription list, provider list, income information, and Medicare notices
Application Process: Use the website to learn about SHIBA and find a local SHIBA office, or call the Office of the Insurance Commissioner for help connecting to Medicare counseling
Eligibility: Washington residents with Medicare questions, people preparing for Medicare, people with disabilities using Medicare, caregivers, and family members
Cost: Free
Insurance / Medicaid / Medicare: Medicare-related counseling and insurance information
Service Area: Washington State
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This is the statewide SHIBA resource. For Spokane-area one-on-one counseling, Aging & Long Term Care of Eastern Washington is the local SHIBA sponsor.

What They Provide: official Medicare information, Medicare enrollment information, Medicare plan finder, Medicare Advantage comparison, Part D prescription drug plan comparison, Medigap information, coverage rules, claims information
Website: medicare.gov
Phone: 800-MEDICARE; 800-633-4227; TTY: 877-486-2048
Address: Online federal Medicare resource
Hours of Operation: Online information available anytime; Medicare phone support available 24 hours a day, 7 days a week except some federal holidays
Appointment / Referral Required: No appointment required
Documents Needed: Medicare number if enrolled, prescription list, pharmacy information, provider information, current plan information, and any Medicare notices if asking about a specific issue
Application Process: Visit Medicare.gov to compare plans, review coverage information, create or log into a Medicare account, or call 800-MEDICARE for help
Eligibility: People with Medicare, people preparing to enroll in Medicare, caregivers, and family members helping with Medicare decisions
Cost: Free to use; Medicare plan costs vary
Insurance / Medicaid / Medicare: Medicare
Service Area: United States
Languages / Accessibility: TTY available; Medicare provides language assistance and accessible formats by request
Important Notes: This is the official federal Medicare website. For unbiased local help comparing options, pair Medicare.gov information with SHIBA counseling.

What They Provide: Medicare enrollment, Medicare Part A and Part B enrollment support, Extra Help application, Social Security retirement benefits, disability benefits, survivor benefits, benefit verification letters
Website: ssa.gov/medicare
Phone: 800-772-1213; TTY: 800-325-0778
Address: Spokane Office, 714 N Iron Bridge Way, Suite 100, Spokane, WA 99202
Hours of Operation: Monday–Friday, 9:00 AM–4:00 PM; call or check website to confirm current office hours
Appointment / Referral Required: Appointments recommended for in-person service
Documents Needed: Social Security number, proof of age, citizenship or lawful presence documents if requested, current health insurance information, employment information if still working, and any documents requested for the specific benefit or Medicare enrollment issue
Application Process: Apply online, call Social Security, or schedule an appointment with the Spokane office for Medicare enrollment or benefit-related questions
Eligibility: People applying for Medicare, Social Security retirement, disability, survivor benefits, or Extra Help; eligibility depends on program rules
Cost: Free to apply; Medicare premiums or benefit costs may apply depending on coverage
Insurance / Medicaid / Medicare: Medicare and Social Security benefit programs
Service Area: United States; Spokane office serves local residents
Languages / Accessibility: TTY available; interpreter services and accessibility accommodations available by request
Important Notes: Social Security handles Medicare enrollment for Parts A and B and Extra Help applications, while SHIBA helps explain Medicare options and compare plans.

What They Provide: benefits screening, Medicare savings program screening, prescription assistance screening, food assistance screening, utility assistance screening, tax relief screening, housing assistance screening, benefits application information
Website: benefitscheckup.org
Phone: Online resource
Address: Online resource from the National Council on Aging
Hours of Operation: Online screening available anytime
Appointment / Referral Required: No appointment required
Documents Needed: None required to use the screening tool; helpful information includes age, ZIP code, income, household size, monthly expenses, Medicare status, prescription costs, and benefit needs
Application Process: Complete the online screening questions to see possible benefit programs, then follow the listed application instructions for each program
Eligibility: Older adults and people with disabilities looking for programs that may help reduce costs
Cost: Free
Insurance / Medicaid / Medicare: Not required to use the screening tool; some listed programs may involve Medicare, Medicaid, or other benefits
Service Area: United States
Languages / Accessibility: Website-based resource; call or check website for accessibility options
Important Notes: This is a screening tool, not a direct benefits office. It can help identify programs that may lower costs for health care, prescriptions, food, utilities, housing, and other needs.

What They Provide: senior transportation resource navigation, ride option referrals, long-term care transportation information, caregiver transportation resource connection, disability transportation resource connection, help finding local ride programs
Website: altcew.org
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call the helpline
Documents Needed: None required to call for information; transportation programs may request ID, age verification, disability verification, income information, Medicaid status, or appointment details
Application Process: Call the Community Living Connections helpline and ask about senior transportation options, medical appointment rides, grocery transportation, paratransit, volunteer driver programs, or local ride assistance
Eligibility: Older adults, adults living with disabilities, caregivers, family members, and people helping someone access transportation resources
Cost: Free for information and referral; ride costs vary by transportation program
Insurance / Medicaid / Medicare: Not required to call; some transportation programs may involve Medicaid, Medicare Advantage benefits, private pay, or grant-funded services
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: Good first call when someone is not sure which senior transportation option fits their needs. They can help sort through public transit, paratransit, volunteer ride programs, Medicaid transportation, and other local options.

What They Provide: door-to-door rides, medical appointment rides, dental appointment rides, physical therapy rides, mental health appointment rides, food bank rides, grocery store rides, prescription pickup rides, volunteer driver transportation
Website: https://www.snapwa.org/neighbors-on-the-go-i-want-to-be-a-rider/
Phone: 509-319-3050
Address: Spokane-area transportation program; call to schedule
Hours of Operation: Rides available Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: Call ahead required; schedule at least 5 business days in advance when possible
Documents Needed: Name, phone number, pickup location, appointment time, destination, and self-certification that other transportation options are not available or accessible
Application Process: Call 509-319-3050 and leave a message with name, phone number, pickup location, appointment time, and destination; dispatch will call back to approve program access and schedule the ride
Eligibility: Seniors age 65 or older and people living with disabilities who do not qualify for or cannot access other public transportation or Medicaid transportation services
Cost: Free
Insurance / Medicaid / Medicare: Riders must self-certify that they do not qualify for Medicaid transportation or cannot access other public transportation options
Service Area: Mead, Millwood, Spokane, Spokane Valley city limits, and nearby areas; service area may vary by program capacity
Languages / Accessibility: Language assistance available; call to request information in another language or accessible format
Important Notes: This program does not provide emergency room rides, urgent care rides, sedated-procedure rides, restaurant trips, or clothing/non-food shopping trips.

What They Provide: fixed-route bus service, reduced fare for seniors, Honored Rider fare cards, accessible buses, route planning, real-time bus information, Connect fare cards, paratransit information
Website: spokanetransit.com
Phone: 509-328-RIDE; 509-328-7433; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Bus service hours vary by route; STA Plaza Customer Service hours may vary
Appointment / Referral Required: No appointment required to ride fixed-route buses; reduced fare card requires application or eligibility verification
Documents Needed: None required for regular bus rides; reduced fare programs may require photo ID and proof of age, disability, student status, veteran/military status, or income eligibility
Application Process: Use STA trip planner, bus schedules, customer service, or STA Plaza to plan rides; apply for reduced fare if eligible
Eligibility: Anyone may ride fixed-route buses; seniors age 60 and older may qualify for reduced fare through STA’s reduced fare program
Cost: Regular fare is generally $2.00 per ride; reduced fare is generally $1.00 per ride for eligible riders; fare capping may apply when using a Connect card
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane, Spokane Valley, Liberty Lake, Millwood, Medical Lake, Cheney, Airway Heights, and parts of unincorporated Spokane County
Languages / Accessibility: TTY 711 available; buses are accessible; call to ask about language support, accessibility needs, and reduced fare eligibility
Important Notes: Best for seniors who can use regular bus routes with or without mobility aids. Check route times, service alerts, detours, and fares before traveling.

What They Provide: ADA paratransit service, door-to-door shared ride service, wheelchair-accessible transportation, transportation for people whose disability prevents regular bus use, visitor paratransit information, personal care attendant ride option
Website: spokanetransit.com/paratransit
Phone: Reservations: 509-328-1552; STA Customer Service: 509-328-RIDE; TTY: 711
Address: STA Plaza, 701 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Paratransit operates in a defined service area during the same days and hours as fixed-route bus service; reservations generally available daily, 8:00 AM–5:00 PM
Appointment / Referral Required: Application and eligibility determination required before scheduling rides
Documents Needed: Completed paratransit application, applicant signature or legal guardian/POA signature if applicable, disability-related information, mobility information, and any additional verification requested during eligibility review
Application Process: Complete the paratransit application, submit required pages, complete the eligibility process, and schedule rides after approval
Eligibility: People whose disability prevents them from getting to a bus stop, boarding a bus, riding a regular fixed-route bus, or completing a trip on regular bus service
Cost: Paratransit fare is generally $2.00 each way; monthly pass options may be available
Insurance / Medicaid / Medicare: Not applicable for STA Paratransit fare; Medicaid medical transportation is handled separately through Special Mobility Services
Service Area: Defined ADA paratransit service area within Spokane Transit’s fixed-route service area
Languages / Accessibility: TTY 711 available; call to request interpreter services, accommodations, alternate formats, or visitor eligibility information
Important Notes: Paratransit is based on disability-related transportation barriers, not age alone. Eligibility is not automatic and must be approved.

What They Provide: Medicaid non-emergency medical transportation, bus passes, gas vouchers, mileage reimbursement, taxi rides, wheelchair-accessible rides, transportation to Medicaid-covered appointments
Website: sms1.org/medicaid-transportation
Phone: 509-534-9760; Toll-Free: 800-892-4817; TDD/TTY: 509-534-8566 or 800-821-7167; Ride Status / Cancellations: 888-829-9915
Address: 12615 E Mission Ave, Suite 312, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: Prior authorization required before transportation is provided
Documents Needed: Washington Apple Health / Medicaid ProviderOne card, medical appointment information, provider name and address, appointment date and time, and mobility or accommodation information if needed
Application Process: Call before the appointment to request transportation; provide ProviderOne information and appointment details; ask about bus passes, gas vouchers, mileage reimbursement, taxi, or wheelchair-accessible ride options
Eligibility: Washington Apple Health / Medicaid members with no other way to get to Medicaid-covered medical appointments
Cost: Free for eligible Medicaid-covered transportation
Insurance / Medicaid / Medicare: Washington Apple Health / Medicaid required; Medicare alone does not qualify for Medicaid transportation
Service Area: Spokane County and other assigned Eastern Washington counties served by Special Mobility Services
Languages / Accessibility: TDD/TTY available; call to request interpreter services, wheelchair-accessible transportation, or other accommodations
Important Notes: This is for non-emergency medical transportation only. It is not for general errands, work transportation, or non-medical trips.

What They Provide: transportation for seniors, transportation for people with disabilities, medical appointment rides, grocery transportation, gas vouchers when available, emergency vehicle repair assistance when available
Website: newhoperesource.org/new-hope-services-and-resources
Phone: 509-467-2900
Address: 4211 E Colbert Rd, Colbert, WA 99005
Hours of Operation: Tuesday and Thursday, 9:30 AM–1:30 PM
Appointment / Referral Required: Contact required; transportation depends on volunteer availability
Documents Needed: Social Security numbers for each household member, picture ID or driver’s license for household members age 16 and older, proof of income, proof of physical address, and documents related to the assistance request
Application Process: Call or visit during open hours to ask about transportation, gas voucher, or vehicle repair assistance availability
Eligibility: Low-income seniors and people with disabilities living in the North Spokane County service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: North Spokane County, including Mead, Colbert, Chattaroy, Riverside, and Elk; Deer Park is generally excluded
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Transportation depends on volunteer availability and should be requested in advance. Best for north Spokane County residents.

What They Provide: transportation resource navigation, senior transportation referrals, disability transportation referrals, help comparing transportation options, Spokane Transportation Directory information
Website: https://sms1.org/assets/files/docs/MMBrochure.pdf
Phone: 509-217-9375
Address: 12615 E Mission Ave, Suite 312, Spokane Valley, WA 99216
Hours of Operation: Call to confirm current Mobility Management hours
Appointment / Referral Required: No appointment required to call for transportation resource help
Documents Needed: None required to ask for resource information; specific ride programs may require documents depending on eligibility
Application Process: Call 509-217-9375 and ask for help finding transportation resources for seniors or people with disabilities in Spokane County
Eligibility: Seniors and people with disabilities in Spokane County who need help finding transportation options
Cost: Free for transportation resource navigation; ride costs vary by program
Insurance / Medicaid / Medicare: Not required to call; some referred programs may require Medicaid, Medicare Advantage, private pay, or other eligibility
Service Area: Spokane County
Languages / Accessibility: Call to ask about interpreter services and accessibility support
Important Notes: This is not a direct ride scheduler for all programs. It helps identify transportation options when someone is unsure where to call.

What They Provide: senior center referrals, senior activity resource navigation, aging services information, transportation resource connection, meal program connection, caregiver support connection, long-term care options counseling
Website: altcew.org/programs-services/information-and-assistance
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call the helpline
Documents Needed: None required to call for information; referred programs may have their own requirements
Application Process: Call the Community Living Connections helpline and ask about senior centers, senior activities, meal programs, transportation, caregiver support, or aging services
Eligibility: Older adults, adults living with disabilities, caregivers, family members, and people helping someone find aging-related services
Cost: Free for information and referral; senior center memberships, classes, meals, or activities may have costs
Insurance / Medicaid / Medicare: Not applicable for information and referral
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: Good first call when someone wants help finding the nearest senior center, senior meal site, transportation option, or aging-service program.

What They Provide: senior activities, social events, educational classes, exercise classes, health seminars, legal seminars, travel seminars, lunches, cards, puzzles, mahjong, Scrabble, pool, hiking group, crafts, dance, trips
Website: https://www.facebook.com/corbinseniorcenter.org/
Phone: 509-327-1584
Address: 827 W Cleveland Ave, Spokane, WA 99205
Hours of Operation: Monday–Friday, 8:00 AM–4:00 PM
Appointment / Referral Required: No referral required; membership, registration, RSVP, or fees may be required for some activities
Documents Needed: Call to confirm; membership or registration information may be requested for some programs
Application Process: Call, visit the website, or stop by during open hours to ask about membership, activities, classes, lunch, events, and trips
Eligibility: Older adults and community members interested in senior activities and social connection; call to confirm current age or membership requirements
Cost: Membership, lunch, class, trip, or activity fees may apply
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane area
Languages / Accessibility: Call to ask about accessibility and language support
Important Notes: Active senior center with a wide range of social, educational, recreational, meal, and travel opportunities. Check current calendar before attending.

What They Provide: senior activities, social connection, recreational programs, cultural programs, nutritional programs, day trips, events, meals, games, classes
Website: sintocenter.org
Phone: 509-327-2861
Address: 1124 W Sinto Ave, Spokane, WA 99201
Hours of Operation: Monday–Friday, 8:00 AM–4:00 PM; closed Saturday and Sunday
Appointment / Referral Required: No referral required; membership, RSVP, registration, or fees may be required for some activities and events
Documents Needed: Call to confirm; membership or registration information may be requested for some programs
Application Process: Call, visit the website, or stop by during open hours to ask about membership, activities, day trips, meals, events, and classes
Eligibility: Older adults, generally age 55 and older for some programs and trips
Cost: Membership, meal, trip, class, or event fees may apply
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane area
Languages / Accessibility: Call to ask about accessibility and language support
Important Notes: Offers recreational, social, cultural, and nutrition-focused programming for older adults. Check the current newsletter or calendar for upcoming meals, activities, and trips.

What They Provide: senior activities, recreational classes, educational activities, health activities, social events, travel opportunities, aerobics, arthritic exercise, dance lessons, cards, games, painting, sewing and quilting groups
Website: spokanesouthside.org
Phone: 509-535-0803
Address: 3151 E 27th Ave, Spokane, WA 99223
Hours of Operation: Monday–Friday, 8:30 AM–4:30 PM
Appointment / Referral Required: No referral required; call or drop in for current program information
Documents Needed: Call to confirm; membership, registration, or payment information may be requested for some programs
Application Process: Call, visit the website, or drop in to ask about classes, activities, membership, events, travel, and facility programs
Eligibility: Seniors in Spokane; the community center is also open to all age groups for some activities and facility use
Cost: Fixed fees may apply for classes, activities, membership, travel, or facility rentals
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane area
Languages / Accessibility: Center is listed as accessible; call to ask about language support or specific accommodations
Important Notes: Offers recreational, health, educational, and social activities. Good option for South Hill-area seniors looking for classes, exercise, games, and community connection.

What They Provide: senior activities, social programs, recreational programs, educational programs, nutritional programs, bingo, card games, Wii bowling, aerobics, billiards, table tennis, art classes, dances, referral services
Website: spokanevalleyseniorcenter.org
Phone: 509-926-1937
Address: 2426 N Discovery Place, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 9:00 AM–3:30 PM
Appointment / Referral Required: No referral required; membership, RSVP, registration, or fees may be required for some activities
Documents Needed: Call to confirm; membership or registration information may be requested for some programs
Application Process: Call, visit the website, or stop by CenterPlace to ask about membership, activities, classes, dances, meals, and current calendar
Eligibility: Adults age 50 and older
Cost: Membership, class, meal, activity, or event fees may apply
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane Valley area
Languages / Accessibility: Call to ask about accessibility and language support
Important Notes: Located in the east wing of CenterPlace. The center promotes fellowship, health, recreation, social connection, and education for adults age 50 and older.

What They Provide: senior recreation, social activities, games, bingo, pinochle, cribbage, canasta, puzzles, special events, activities for adults age 50 and older
Website: hillyardseniorcenter.org
Phone: Call or check website/Facebook for current contact information
Address: Hillyard-area senior center; check website or Facebook for current address and event details
Hours of Operation: Program hours vary; check website or Facebook for current activities
Appointment / Referral Required: No referral required; registration, RSVP, membership, or fees may be required for some activities
Documents Needed: Call or message to confirm
Application Process: Check the website or Facebook page for current activities, events, contact details, and participation information
Eligibility: Adults age 50 and older
Cost: Activity, membership, or event fees may apply
Insurance / Medicaid / Medicare: Not applicable
Service Area: Hillyard / Spokane area
Languages / Accessibility: Call or message to ask about accessibility and language support
Important Notes: Activity details may be updated through the center website or Facebook page. Check current postings before attending.

What They Provide: vulnerable adult abuse reporting, neglect reporting, abandonment reporting, self-neglect reporting, financial exploitation reporting, APS investigation, protective service referrals
Website: dshs.wa.gov/altsa/adult-protective-services
Phone: 877-734-6277; TTY: 833-866-5595
Address: Online and phone-based statewide reporting service
Hours of Operation: Online reporting available anytime; phone reporting available statewide
Appointment / Referral Required: No appointment required to make a report
Documents Needed: No documents required to make a report; helpful information includes the person’s name, location, age, disability or care needs if known, safety concerns, suspected abuse/neglect/exploitation, who may be involved, and whether there is immediate danger
Application Process: Report online through DSHS or call 877-734-6277; call 911 first if someone is in immediate danger
Eligibility: Reports can be made for vulnerable adults in Washington who may be experiencing abuse, abandonment, neglect, self-neglect, or financial exploitation
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: TTY available; call to request interpreter services, accessibility support, or alternate formats
Important Notes: APS investigates concerns involving vulnerable adults and may connect people to protective services and resources. APS does not remove adults against their will, arrest people, or force services on adults who are legally able to make their own choices.

What They Provide: online vulnerable adult reporting, phone reporting information, adult protective services reporting guidance, residential care complaint routing, long-term care setting complaint information
Website: dshs.wa.gov/altsa/home-and-community-services/report-concerns-involving-vulnerable-adults
Phone: 877-734-6277; TTY: 833-866-5595
Address: Online statewide reporting resource
Hours of Operation: Online reporting available anytime; phone reporting available statewide
Appointment / Referral Required: No appointment required
Documents Needed: No documents required to submit a report; include as much detail as possible about the concern, location, people involved, current safety risk, and any known care setting or provider information
Application Process: Use the online reporting tool or call 877-734-6277 to report suspected abuse, neglect, abandonment, self-neglect, or financial exploitation of a vulnerable adult
Eligibility: Anyone may report concerns involving a vulnerable adult in the community or in a licensed long-term care setting
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: TTY available; call to request interpreter services, accessibility support, or alternate formats
Important Notes: Use this page when unsure whether the concern should go to APS or Residential Care Services. Reports are screened and routed based on the person’s situation and care setting.

What They Provide: vulnerable adult concern guidance, aging and disability resource navigation, Community Living Connections helpline, caregiver support connection, long-term care options counseling, adult protective services referral guidance
Website: altcew.org/contact/vulnerable-adult-concerns
Phone: Community Living Connections Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call for guidance
Documents Needed: None required to call for information; helpful details include the person’s location, safety concerns, care needs, caregiver situation, and whether immediate danger is present
Application Process: Call the Community Living Connections helpline for resource guidance; report suspected abuse, neglect, exploitation, abandonment, or self-neglect directly to Adult Protective Services; call 911 if there is immediate danger
Eligibility: Older adults, adults living with disabilities, caregivers, family members, and community members seeking guidance about vulnerable adult safety concerns
Cost: Free for information and referral
Insurance / Medicaid / Medicare: Not applicable for information and referral
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This is a resource navigation and guidance point, not the APS reporting office. When in doubt, report suspected abuse or neglect to APS so it can be screened.

What They Provide: nursing home resident advocacy, assisted living resident advocacy, adult family home resident advocacy, long-term care complaint support, resident rights education, quality-of-care concern support, help resolving facility concerns
Website: https://www.snapwa.org/long-term-care-ombudsman/
Phone: 509-456-7133; Toll-Free: 800-660-7133
Address: Through SNAP, 3102 W Whistalks Way, Spokane, WA 99224
Hours of Operation: Call to confirm current program hours
Appointment / Referral Required: Call first for Ombudsman support
Documents Needed: No documents required to call; helpful information includes resident name, facility name, room number if known, concern details, dates, staff involved if known, and whether there is immediate danger
Application Process: Call the Ombudsman program to discuss concerns about care, rights, abuse, neglect, discharge, transfers, medication concerns, dignity, or facility conditions
Eligibility: Residents of nursing homes, assisted living facilities, and adult family homes; family members, friends, or others may also call with concerns
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane, Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: Ombudsmen advocate for residents of licensed long-term care facilities. For immediate danger, call 911. For suspected abuse or neglect, a report to APS or the appropriate state reporting pathway may also be needed.

What They Provide: statewide long-term care resident advocacy, resident rights information, nursing home complaint support, assisted living complaint support, adult family home complaint support, local ombudsman connection
Website: waombudsman.org
Phone: 800-562-6028
Address: Statewide program; local Eastern Washington services provided through regional Ombudsman programs
Hours of Operation: Call or check website for current program hours
Appointment / Referral Required: No appointment required to call for help or locate the local Ombudsman
Documents Needed: No documents required to call; helpful details include facility name, resident information, concern details, and any notices or documents related to the issue
Application Process: Call or use the website to connect with the appropriate local Long-Term Care Ombudsman program
Eligibility: Residents of licensed long-term care facilities, including nursing homes, assisted living facilities, and adult family homes, plus people concerned about a resident’s rights or care
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Call to request interpreter services, accessibility support, or alternate formats
Important Notes: This is the statewide Ombudsman program. For Spokane-area facility concerns, the Eastern Washington Long-Term Care Ombudsman Program is the local contact.

What They Provide: elder abuse legal information, vulnerable adult protection information, adult protective services information, protection order information, financial exploitation information, self-help legal guides, legal referral information
Website: washingtonlawhelp.org/en/protecting-elders-and-vulnerable-adults-abuse-and-neglect
Phone: Online legal information resource
Address: Online resource
Hours of Operation: Online information available anytime
Appointment / Referral Required: No appointment required to use the website
Documents Needed: None to use online information; legal help or court processes may require APS reports, protection order paperwork, financial records, medical records, facility records, police reports, or other evidence
Application Process: Review the online guide for information about abuse, neglect, exploitation, reporting, protection orders, and legal options
Eligibility: Washington residents seeking legal information about elder abuse, vulnerable adult abuse, neglect, financial exploitation, or protective options
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Some resources available in Spanish; website has accessibility and text-size tools
Important Notes: This is legal information, not legal advice. People facing immediate danger should call 911. People needing legal advice may need to contact legal aid or an attorney.

What They Provide: senior housing navigation, help finding permanent housing, housing issue support, long-term care housing options counseling, caregiver resource connection, in-home support connection, aging and disability resource navigation
Website: altcew.org/housing-support
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call the helpline; eligibility screening may be required for specific housing programs
Documents Needed: None required to call for information; housing programs may request ID, income information, rental history, housing status, disability or care needs information, and documents related to the housing issue
Application Process: Call the Community Living Connections helpline at 509-960-7281 or email action@altcew.org to ask about senior housing support, long-term care housing options, housing stability resources, or help finding permanent housing
Eligibility: Older adults, adults living with disabilities, caregivers, family members, and people helping someone access senior housing or aging-related support
Cost: Free for information and assistance; housing costs and program fees vary by resource
Insurance / Medicaid / Medicare: Not required to call; some long-term care or housing-related programs may involve Medicaid, Medicare, private pay, subsidy programs, or other funding sources
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This is the best first call when someone is unsure what type of senior housing support is needed. Housing programs may be free for qualifying households, but availability depends on eligibility and current program capacity.

What They Provide: affordable housing applications, Housing Choice Voucher information, elderly/disabled housing waitlist information, subsidized housing options, reasonable accommodation requests, housing portal access
Website: spokanehousing.org
Phone: 509-328-2953; Waitlist Information: 509-252-7122
Address: 55 W Mission Ave, Spokane, WA 99201
Hours of Operation: Call or check website for current office hours
Appointment / Referral Required: Application required for housing programs and waitlists
Documents Needed: Photo ID, Social Security numbers if available, income information, household information, disability documentation if requesting accommodation or disability-based eligibility, and any documents requested during application or eligibility review
Application Process: Check current waitlist openings, apply through the Spokane Housing Authority portal when eligible waitlists are open, and respond to all requests for documentation or updates
Eligibility: Low-income households; some programs or properties are specifically for elderly households, people with disabilities, or both
Cost: Free to apply; rent or tenant portion depends on program rules, income, and property type
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane, Lincoln, Pend Oreille, Stevens, Ferry, and Whitman counties
Languages / Accessibility: Reasonable accommodations available for people with disabilities; call to ask about interpreter services and accessibility support
Important Notes: Waitlists open and close based on program capacity. The elderly/disabled housing waitlist may have specific age or disability requirements, so check the current waitlist page before applying.

What They Provide: affordable housing, senior housing, veteran housing, permanent supportive housing, case management at some properties, social programming at some properties, affordable apartment applications
Website: housing.cceasternwa.org/properties
Phone: 509-358-4250; Main Office: 509-455-4963
Address: 12 E 5th Ave, Spokane, WA 99202
Hours of Operation: Call or check housing website for current leasing and property office hours
Appointment / Referral Required: Application required; some properties may have waitlists or eligibility screening
Documents Needed: Photo ID, Social Security numbers if available, income verification, household information, rental history, disability or veteran documentation if applying for a designated property, and any documents requested by the property or housing office
Application Process: Review the property list, choose appropriate senior or affordable housing properties, follow the application instructions, and contact the housing office or property for current vacancies and waitlist status
Eligibility: Low-income seniors, veterans, people living with disabilities, families, or individuals depending on the property and program requirements
Cost: Free to apply unless a property lists application fees; rent depends on income, subsidy, property rules, and lease terms
Insurance / Medicaid / Medicare: Not applicable
Service Area: Eastern Washington, including Spokane-area properties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, and accessible unit availability
Important Notes: Catholic Charities operates multiple affordable housing properties. Availability, eligibility, and waitlists vary by property.

What They Provide: subsidized apartment search, senior housing search, affordable housing locator, HUD-assisted property information, public housing authority search, housing counseling agency search
Website: resources.hud.gov
Phone: HUD Housing Counseling Line: 800-569-4287
Address: Online federal housing search tool
Hours of Operation: Online locator available anytime; phone hours vary
Appointment / Referral Required: No appointment required to use the online locator; individual properties may require applications and waitlist screening
Documents Needed: None to search; housing applications may require ID, income verification, household information, rental history, Social Security numbers if available, and disability documentation if requesting accommodations
Application Process: Search the HUD Resource Locator by ZIP code or city, contact individual properties directly, and ask about senior housing, subsidized units, vacancies, waitlists, and application requirements
Eligibility: Anyone searching for HUD-assisted housing or housing counseling resources; individual properties have their own age, income, household, and program requirements
Cost: Free to use the locator; rent and property fees vary
Insurance / Medicaid / Medicare: Not applicable
Service Area: United States, including Spokane County
Languages / Accessibility: HUD resources include language and accessibility support; individual property accessibility varies
Important Notes: This is a search tool, not a direct housing provider. Always contact properties directly to confirm current vacancies, waitlist status, age requirements, accessibility, and application steps.

What They Provide: long-term care housing information, residential care information, assisted living information, adult family home information, nursing facility information, in-home care information, Medicaid-funded care pathway information
Website: dshs.wa.gov/altsa/long-term-care-services-information
Phone: Community Living Connections Statewide: 855-567-0252; DSHS Customer Service Contact Center: 877-501-2233
Address: Online statewide resource
Hours of Operation: Online information available anytime; phone hours vary by program
Appointment / Referral Required: No appointment required to use online information; specific services may require application, assessment, or referral
Documents Needed: None to use online information; specific programs may request ID, income information, medical information, care needs information, benefit documents, or caregiver information
Application Process: Review the DSHS long-term care information page to learn about housing and care options, then call Community Living Connections or DSHS for local guidance and eligibility pathways
Eligibility: Washington residents seeking information about aging services, disability supports, caregiver resources, in-home care, residential care, or long-term services and supports
Cost: Free to use online information; costs vary by service or program
Insurance / Medicaid / Medicare: Program requirements vary; some services involve Medicaid, Medicare, private pay, long-term care insurance, or other funding sources
Service Area: Washington State
Languages / Accessibility: DSHS provides interpreter services, TTY options, accessibility support, and alternate formats by request
Important Notes: This is helpful when someone may need housing with care, such as assisted living, adult family home care, nursing facility care, or Medicaid-funded long-term services. For local navigation, start with Community Living Connections.

What They Provide: free legal assistance for seniors, basic estate planning, public benefits legal help, housing legal help, elder law support, legal help from law students supervised by attorneys
Website: gonzaga.edu/school-of-law/clinic-centers/law-clinic/elder-law
Phone: 509-313-5791
Address: Gonzaga University School of Law, 721 N Cincinnati St, Spokane, WA 99202
Hours of Operation: Call to confirm current clinic hours and appointment availability
Appointment / Referral Required: Application required; appointments recommended
Documents Needed: Photo ID, income information if requested, documents related to the legal issue, public benefit notices, housing paperwork, estate planning documents, or other records related to the request
Application Process: Complete the Elder Law Clinic application through Gonzaga’s website or call 509-313-5791 for more information
Eligibility: Spokane County residents age 60 and older who meet clinic eligibility requirements
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about interpreter services and accessibility support
Important Notes: Legal work is completed by law students under attorney supervision. The clinic may not be able to accept every case and services depend on clinic capacity.

What They Provide: free civil legal help, legal advice, legal referrals, senior legal hotline, housing legal help, public benefits legal help, consumer debt legal help, family safety legal help, health care access legal help
Website: nwjustice.org/get-legal-help
Phone: CLEAR Senior: 888-387-7111; CLEAR: 888-201-1014; TTY: 888-201-9737
Address: Phone and online legal help access
Hours of Operation: CLEAR phone hours are generally weekdays during limited intake hours; check website for current hours
Appointment / Referral Required: Intake required
Documents Needed: Documents related to the legal issue, notices, court papers, benefit letters, lease or housing paperwork, debt collection letters, identification, income information if requested, and deadline information
Application Process: Seniors age 60 and older can call CLEAR Senior at 888-387-7111; eligible low-income people can call CLEAR or apply online through Northwest Justice Project
Eligibility: CLEAR Senior serves Washington residents age 60 and older; other Northwest Justice Project services generally serve eligible low-income Washington residents with civil legal problems
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: TTY available; call to request interpreter services or accessibility support
Important Notes: This is for civil legal issues, not criminal defense. Call as early as possible if there is a court date, eviction deadline, benefit deadline, or other urgent timeline.

What They Provide: senior legal resource referrals, financial resource referrals, benefits counseling connection, long-term care options counseling, caregiver resource connection, elder abuse reporting guidance, housing resource connection
Website: altcew.org/programs-services/information-and-assistance
Phone: Spokane County Helpline: 509-960-7281; Office: 509-458-2509
Address: 1313 N Atlantic St, Suite 3000, Spokane, WA 99201
Hours of Operation: Monday–Friday business hours; call to confirm current phone and office hours
Appointment / Referral Required: No appointment required to call the helpline
Documents Needed: None required to call for information; referred programs may request ID, income information, legal documents, benefit letters, housing paperwork, care needs information, or financial documents
Application Process: Call the Community Living Connections helpline and ask about legal help, financial help, benefits counseling, elder abuse concerns, housing concerns, or long-term care planning resources
Eligibility: Older adults, adults living with disabilities, caregivers, family members, and people helping someone access aging-related supports
Cost: Free for information and referral; referred services may have their own costs or eligibility requirements
Insurance / Medicaid / Medicare: Not required to call; some referred services may involve Medicare, Medicaid, private pay, or other funding sources
Service Area: Spokane County; Aging & Long Term Care of Eastern Washington also serves Ferry, Pend Oreille, Stevens, and Whitman counties
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: Good starting point when someone is unsure whether they need legal help, benefits counseling, financial assistance, long-term care planning, or elder abuse resources.

What They Provide: free legal information, elder law information, public benefits information, housing law information, debt and consumer law information, protection order information, estate planning basics, self-help legal forms
Website: washingtonlawhelp.org
Phone: Online legal information resource
Address: Online resource
Hours of Operation: Online information available anytime
Appointment / Referral Required: No appointment required to use the website
Documents Needed: None to use online information; legal help or court processes may require court papers, notices, benefit letters, leases, financial records, medical records, or other documents
Application Process: Search the website by topic, read legal guides, download forms if available, and use referral information when legal advice is needed
Eligibility: Washington residents looking for legal information or self-help resources
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Some resources available in Spanish; website has accessibility and text-size tools
Important Notes: This is legal information, not legal advice. Seniors with urgent deadlines, court papers, evictions, benefit terminations, or abuse/exploitation concerns should contact a legal aid provider directly.

What They Provide: benefits screening, Medicare savings program screening, prescription assistance screening, food assistance screening, utility assistance screening, housing assistance screening, tax relief screening, benefits application information
Website: benefitscheckup.org
Phone: Online resource
Address: Online resource from the National Council on Aging
Hours of Operation: Online screening available anytime
Appointment / Referral Required: No appointment required
Documents Needed: None required to use the screening tool; helpful information includes age, ZIP code, income, household size, monthly expenses, Medicare status, prescription costs, and benefit needs
Application Process: Complete the online screening questions to see possible benefit programs, then follow the listed application instructions for each program
Eligibility: Older adults and people with disabilities looking for programs that may help reduce costs
Cost: Free
Insurance / Medicaid / Medicare: Not required to use the screening tool; some listed programs may involve Medicare, Medicaid, or other benefits
Service Area: United States
Languages / Accessibility: Website-based resource; check website for accessibility options
Important Notes: This is a screening tool, not a direct benefits office. It can help identify programs that may lower costs for health care, prescriptions, food, utilities, housing, taxes, and other needs.

What They Provide: consumer protection information, senior fraud information, scam reporting, complaint forms, debt collection information, identity theft information, charity scam information, consumer rights information
Website: https://www.atg.wa.gov/protecting-seniors
Phone: Consumer Protection: 800-551-4636
Address: Spokane Office, 1116 W Riverside Ave, Spokane, WA 99201
Hours of Operation: Online information available anytime; phone and office hours vary
Appointment / Referral Required: No appointment required to use online information or submit a consumer complaint
Documents Needed: None to use online information; complaints may require business name, contact information, receipts, contracts, letters, emails, financial records, and a description of the concern
Application Process: Review senior fraud and consumer protection information online; submit a consumer complaint online or call the consumer protection line for guidance
Eligibility: Washington residents looking for consumer protection information or wanting to report scams, fraud, or unfair business practices
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Call to ask about interpreter services, accessibility support, or alternate formats
Important Notes: This office does not act as a private attorney for individuals, but it can provide consumer protection information and receive complaints about scams, fraud, and unfair business practices.

What They Provide: legal help referral information, CLEAR Senior information, attorney referral information, elder law referral resources, senior legal assistance guidance
Website: dshs.wa.gov/altsa/home-and-community-services/find-attorney
Phone: CLEAR Senior: 888-387-7111; CLEAR: 888-201-1014; TTY: 888-201-9737
Address: Online statewide resource
Hours of Operation: Online information available anytime; CLEAR phone hours are limited and should be checked before calling
Appointment / Referral Required: No appointment required to use online information; legal aid intake required for CLEAR or CLEAR Senior
Documents Needed: None to use online information; legal aid or attorney referrals may require documents related to the legal issue
Application Process: Review the DSHS attorney referral page and contact CLEAR Senior, CLEAR, the local Senior Information and Assistance office, or another listed legal referral option
Eligibility: Washington residents looking for legal help or attorney referral information; CLEAR Senior is for people age 60 and older
Cost: Free to use the information; legal help costs vary by provider
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: TTY available through CLEAR; call to ask about interpreter services and accessibility support
Important Notes: This is an informational referral page, not a law office. It is useful for finding the correct legal help starting point for seniors and adults needing long-term care or benefits-related legal guidance.