Washington Connection
What They Provide: online benefits application, Basic Food/SNAP application, cash assistance application, DSHS medical assistance application, child care benefits application, eligibility screening, document upload, benefit renewal access
Website: washingtonconnection.org
Phone: DSHS Customer Service Contact Center: 877-501-2233
Address: Online benefits portal
Hours of Operation: Website available anytime; DSHS phone services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: No referral required
Documents Needed: photo ID if available, Social Security numbers if available, immigration/citizenship information if applicable, income information, household member information, housing costs, utility costs, childcare costs, medical costs if relevant, bank/resource information if requested
Application Process: Create/sign into a Washington Connection account, complete the online application, upload requested documents, complete interview if required, and respond to DSHS notices
Eligibility: Washington residents applying for public benefits; eligibility depends on household size, income, resources, immigration/citizenship rules, disability status, age, pregnancy, and benefit type
Cost: Free to apply
Insurance / Medicaid / Medicare: Can be used for some DSHS medical assistance applications; Apple Health/Medicaid may also be handled through Washington Healthplanfinder depending on program
Service Area: Washington State, including Spokane County
Languages / Accessibility: Website language options available; DSHS phone support can provide language/accessibility support
Important Notes: This is the main online portal for applying for food, cash, medical, and child care benefits. Washington Connection also has a “See If I Qualify” screening tool before applying.
DSHS Customer Service Contact Center
What They Provide: DSHS benefits application help, Basic Food/SNAP help, cash assistance help, eligibility interview, case questions, document processing questions, benefit renewal help, interview scheduling
Website: dshs.wa.gov/esa/community-services-offices/how-apply-services
Phone: 877-501-2233
TTY: 800-833-6384
Fax: 888-338-7410
Address: Phone-based DSHS customer service; documents may also be mailed to DSHS Customer Service Center, P.O. Box 11699, Tacoma, WA 98411-6699
Hours of Operation: Agents generally available Monday–Friday, 8 AM–5 PM; financial interviews often completed by phone during weekday interview hours
Appointment / Referral Required: No referral required; phone interview may be required for some benefits
Documents Needed: Client ID if known, Social Security number if available, photo ID if available, income information, rent/utility costs, household information, immigration/citizenship documents if applicable, case notices if already receiving benefits
Application Process: Call 877-501-2233 to apply by phone, complete an eligibility interview, ask case questions, report changes, or get help with an application/renewal
Eligibility: Washington residents applying for or receiving DSHS-administered benefits
Cost: Free
Insurance / Medicaid / Medicare: Can help with DSHS medical assistance questions; some Apple Health/Medicaid applications may go through Washington Healthplanfinder depending on program
Service Area: Washington State, including Spokane County
Languages / Accessibility: TTY available; interpreter support may be requested
Important Notes: Good option for people who cannot apply online, do not have reliable internet, need help completing an interview, or need to ask about an existing DSHS case.
Spokane Trent Community Services Office
What They Provide: in-person DSHS services, Basic Food/SNAP assistance, cash assistance help, eligibility interviews, document drop-off, benefit questions, application support, public benefits navigation
Website: dshs.wa.gov/location/dshs-cso-058
Phone: 877-501-2233
TTY: 800-833-6384
Fax: 888-338-7410
Address: 8517 E Trent Ave, Suite 101, Spokane Valley, WA 99212
Hours of Operation: Monday–Friday, 8 AM–5 PM; some office/phone services may be limited to specific service windows, so call before going
Appointment / Referral Required: No referral required; appointment may be needed depending on service
Documents Needed: photo ID if available, Social Security numbers if available, proof of income, rent/utility costs, household information, immigration/citizenship documents if applicable, bank/resource information if requested, DSHS notices if already receiving benefits
Application Process: Apply online through Washington Connection, by phone through DSHS, or visit the Community Services Office for application help, interview support, and document drop-off
Eligibility: Spokane County / Spokane Valley residents applying for or receiving DSHS benefits; eligibility depends on benefit type and household circumstances
Cost: Free
Insurance / Medicaid / Medicare: Can assist with DSHS-related medical assistance questions; Apple Health/Medicaid enrollment may vary by program pathway
Service Area: Spokane County / Spokane Valley and surrounding area
Languages / Accessibility: TTY available; call to request interpreter/accessibility support
Important Notes: This is a local DSHS office access point. Confirm hours and service availability before sending someone because office processes can change.
DSHS Basic Food / SNAP
What They Provide: monthly food benefits, EBT card, grocery assistance, food budget support, eligibility screening, benefit renewal support
Website: dshs.wa.gov/esa/community-services-offices/basic-food
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday
Appointment / Referral Required: No referral required; eligibility interview may be required
Documents Needed: photo ID if available, Social Security numbers if available, income information, household member information, rent/utility costs, immigration/citizenship information if applicable, student information if applicable, childcare/medical expenses if relevant
Application Process: Apply online at Washington Connection, by phone at 877-501-2233, in person at a DSHS CSO, by fax, or by mail; complete any required interview and submit requested verification
Eligibility: Washington households that meet Basic Food/SNAP eligibility rules based on income, household size, expenses, immigration/citizenship rules, and other program requirements
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance; receipt of Medicaid/Medicare may be relevant to household eligibility/expenses but is separate from food benefits
Service Area: Washington State, including Spokane County
Languages / Accessibility: Interpreter/accessibility support available through DSHS
Important Notes: Basic Food is Washington’s SNAP food assistance program. Benefits are issued on an EBT card and can be used at eligible grocery retailers and some farmers markets.
DSHS Temporary Assistance for Needy Families / TANF
What They Provide: temporary monthly cash assistance, support for families with children, pregnancy-related family cash assistance, WorkFirst connection, employment/support service requirements, benefit navigation
Website: dshs.wa.gov/esa/community-services-offices/temporary-assistance-needy-families
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday
Appointment / Referral Required: No referral required; eligibility interview and WorkFirst participation may be required
Documents Needed: photo ID if available, Social Security numbers if available, proof of income, household information, children’s information, pregnancy verification if applicable, rent/utility costs, immigration/citizenship documents if applicable, bank/resource information if requested
Application Process: Apply through Washington Connection, by phone, by mail, or in person; complete eligibility interview; follow WorkFirst or program requirements if approved
Eligibility: Eligible families with children or pregnant individuals who meet income, resource, residency, and program rules
Cost: Free to apply
Insurance / Medicaid / Medicare: Cash assistance is separate from health insurance; families may also apply for Apple Health/Medicaid or other benefits
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: TANF is temporary cash assistance and may come with participation requirements. People applying for TANF may also be screened for Basic Food, medical coverage, childcare, and other supports.
DSHS Aged, Blind, or Disabled Cash Assistance / ABD
What They Provide: cash assistance for eligible aged, blind, or disabled adults, disability-related financial support, referral pathway to Housing and Essential Needs when eligible, public benefits screening
Website: https://www.dshs.wa.gov/esa/community-services-offices/aged-blind-or-disabled-cash-program
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday
Appointment / Referral Required: No referral required; eligibility interview and disability/medical review may be required
Documents Needed: photo ID if available, Social Security number if available, income information, resource/bank information, medical records or provider information, disability information, housing/utility costs, immigration/citizenship documents if applicable
Application Process: Apply through Washington Connection, by phone, by mail, or in person; complete interview; provide medical/disability documentation requested by DSHS
Eligibility: Washington adults who are aged, blind, or likely to meet disability criteria and meet income/resource/program rules
Cost: Free to apply
Insurance / Medicaid / Medicare: ABD is cash assistance, not health insurance; applicants may also be screened for Apple Health/Medicaid or other medical programs
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: ABD can be important for adults unable to work because of disability. Approval may require medical evidence and DSHS review.
DSHS Housing and Essential Needs / HEN Referral Program
What They Provide: HEN referral eligibility screening, referral for possible rent assistance, utility assistance, hygiene items, transportation support, essential needs support through local HEN provider
Website: dshs.wa.gov/esa/community-services-offices/housing-and-essential-needs-referral-program
Phone: 877-501-2233
Address: Apply through Washington Connection, by phone, by fax, by mail, or at local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday
Appointment / Referral Required: DSHS application and eligibility determination required; local HEN services depend on referral and provider funding/availability
Documents Needed: photo ID if available, Social Security number if available, income/resource information, medical/disability information, housing information, utility information, immigration/citizenship documents if applicable, DSHS notices
Application Process: Apply for ABD/HEN-related benefits through DSHS; complete financial interview; provide requested medical/disability verification; if DSHS determines HEN referral eligibility, contact the local HEN provider for available services
Eligibility: People who meet DSHS HEN referral eligibility rules, including incapacity/disability-related criteria and financial eligibility; local service help depends on provider funding and availability
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance; may connect to local housing/essential needs support after DSHS eligibility determination
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: DSHS determines HEN referral eligibility but does not directly pay rent through this program. Local HEN providers decide what assistance is available based on funding.
DSHS Diversion Cash Assistance
What They Provide: one-time emergency cash assistance for eligible families, short-term crisis support, help avoiding ongoing TANF when a family has a specific need
Website: https://www.dshs.wa.gov/esa/diversion-cash-assistance-dca
Phone: 877-501-2233
Address: Apply through DSHS / Washington Connection or local Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday
Appointment / Referral Required: DSHS application/interview required
Documents Needed: photo ID if available, proof of emergency need, income information, household/children’s information, rent/utility or expense documentation if applicable, Social Security numbers if available, immigration/citizenship documents if applicable
Application Process: Apply through DSHS and ask about Diversion Cash Assistance; DSHS reviews whether the family has a short-term need and can avoid ongoing TANF assistance
Eligibility: Families who may be eligible for TANF but have a short-term need that could be resolved with one-time assistance; program rules apply
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: This is not ongoing monthly cash. It is a possible one-time support option for eligible families with a specific short-term need.
Washington Apple Health / Medicaid
What They Provide: free or low-cost medical coverage, dental coverage, behavioral health coverage, prescriptions, pregnancy coverage, children’s coverage, preventive care, managed care plan access
Website: hca.wa.gov/free-or-low-cost-health-care/apply-or-renew-coverage
Phone: Washington Healthplanfinder: 855-923-4633; Apple Health Customer Service: 800-562-3022
Address: Apply online through Washington Healthplanfinder, by phone, by paper application, or with local enrollment help
Hours of Operation: Website available anytime; phone hours vary by program
Appointment / Referral Required: No referral required; application required
Documents Needed: photo ID if available, Social Security numbers if available, immigration documents if applicable, income information, household member information, address/contact information, pregnancy information if applicable
Application Process: Apply online through Washington Healthplanfinder or WAPlanfinder app, by phone, or with an enrollment navigator; submit documents if requested and select/confirm managed care plan if approved
Eligibility: Washington residents who meet Apple Health income, household, age, pregnancy, disability, immigration/citizenship, or program rules
Cost: Free or low-cost depending on eligibility
Insurance / Medicaid / Medicare: This is Washington Medicaid; Medicare is separate, though some people may qualify for both Medicare and Medicaid
Service Area: Washington State, including Spokane County
Languages / Accessibility: Language and accessibility support available through HCA/Healthplanfinder
Important Notes: Apple Health can be applied for year-round. Some applicants apply through Healthplanfinder while certain aged/blind/disabled or long-term care medical programs may be handled through DSHS/HCA pathways.
Washington 211 Public Benefits Search
What They Provide: public benefits search, financial assistance referrals, food assistance referrals, DSHS office information, local resource navigation, application support referrals
Website: wa211.org
Phone: 211
Text: Text your ZIP code to 898211
Address: Phone/text/online statewide resource directory
Hours of Operation: 211 contact center hours may vary; online search available anytime
Appointment / Referral Required: No referral required
Documents Needed: None to search; benefits programs may request ID, income, household, housing, utility, medical, or benefit documents
Application Process: Call 211, text your ZIP code, or search online for public benefits, DSHS office information, and local financial assistance resources
Eligibility: Anyone looking for public benefits or financial assistance resources
Cost: Free
Insurance / Medicaid / Medicare: No insurance required to use 211; referred programs may have their own rules
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call 211 to ask about interpreter/accessibility support
Important Notes: Good backup when someone is not sure which public benefit applies, needs nearby office/resource information, or needs a local human to help sort options.
DSHS Temporary Assistance for Needy Families / TANF
What They Provide: monthly cash assistance, temporary family cash support, WorkFirst connection, employment support requirements, support for families with children, support for pregnant individuals
Website: dshs.wa.gov/esa/community-services-offices/temporary-assistance-needy-families
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: No referral required; eligibility interview and WorkFirst participation may be required
Documents Needed: photo ID if available, Social Security numbers if available, proof of income, household information, children’s information, pregnancy verification if applicable, rent/utility costs, immigration/citizenship documents if applicable, bank/resource information if requested
Application Process: Apply through Washington Connection, by phone, by mail, or in person at a DSHS Community Services Office; complete eligibility interview; provide requested verification; follow WorkFirst or program requirements if approved
Eligibility: Washington families with a pregnant individual or minor child who meet income, resource, residency, household, and program rules
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance; families may also apply for Apple Health/Medicaid, Basic Food, childcare assistance, and other benefits
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: TANF provides temporary monthly cash assistance for eligible families. Some families must participate in WorkFirst, which helps participants prepare for, find, and keep employment.
DSHS Aged, Blind, or Disabled Cash Assistance / ABD
What They Provide: monthly cash assistance for eligible aged, blind, or disabled adults, disability-related financial support, referral pathway to Housing and Essential Needs when eligible, public benefits screening
Website: dshs.wa.gov/esa/community-services-offices/aged-blind-or-disabled-abd-cash-assistance-program
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: No referral required; eligibility interview and disability/medical review may be required
Documents Needed: photo ID if available, Social Security number if available, income information, resource/bank information, medical records or provider information, disability information, housing/utility costs, immigration/citizenship documents if applicable
Application Process: Apply through Washington Connection, by phone, by mail, or in person; complete interview; provide medical/disability documentation requested by DSHS
Eligibility: Washington adults who are aged, blind, or likely to meet disability criteria and who meet income, resource, residency, and program rules
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance; applicants may also be screened for Apple Health/Medicaid or other medical programs
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: ABD can be important for adults unable to work because of disability. Approval may require medical evidence and DSHS review.
DSHS Pregnant Women Assistance / PWA
What They Provide: monthly cash assistance for eligible pregnant individuals, pregnancy-related financial support, HEN referral connection when eligible, case management support
Website: dshs.wa.gov/esa/community-services-offices/pregnant-women-assistance-pwa-program
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: No referral required; eligibility interview and pregnancy verification required
Documents Needed: photo ID if available, Social Security number if available, pregnancy verification, expected due date if known, income information, resource/bank information, housing/utility costs, immigration/citizenship documents if applicable
Application Process: Apply through Washington Connection, by phone, by mail, or in person; complete interview; provide pregnancy verification and any other requested documents
Eligibility: Pregnant Washington residents who meet income/resource and citizenship/immigration rules and are not eligible for TANF or SFA
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance; pregnant applicants may also apply for Apple Health pregnancy coverage and other benefits
Service Area: Washington State, including Spokane County
Languages / Accessibility: DSHS application forms are available in several languages; call to request interpreter/accessibility support
Important Notes: PWA is for pregnant individuals who are not eligible for TANF or SFA. DSHS may require pregnancy verification before approval.
DSHS Diversion Cash Assistance / DCA
What They Provide: one-time emergency cash assistance, short-term family crisis support, help avoiding ongoing TANF when a family has a specific short-term need, support for housing/transportation/other emergency needs depending on approval
Website: dshs.wa.gov/esa/diversion-cash-assistance-dca
Phone: 877-501-2233
Address: Apply through DSHS / Washington Connection or local Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: DSHS application/interview required
Documents Needed: photo ID if available, proof of emergency need, income information, household/children’s information, rent/utility or expense documentation if applicable, Social Security numbers if available, immigration/citizenship documents if applicable
Application Process: Apply through DSHS and ask about Diversion Cash Assistance; DSHS reviews whether the family has a short-term need and expects to have income/resources for longer-term stability without ongoing TANF
Eligibility: Families who meet TANF/SFA eligibility rules but need short-term help instead of ongoing monthly cash assistance; program rules apply
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: DCA is an alternative cash assistance option for families with a short-term need who do not want ongoing TANF. It is not ongoing monthly cash assistance.
DSHS Additional Requirements for Emergent Needs / AREN
What They Provide: emergency needs payment for eligible TANF/SFA households, emergency help with essential needs, payment to third parties when approved, support for emergent housing/utility/essential needs depending on DSHS approval
Website: dshs.wa.gov/esa/emergency-assistance-programs/emergency-assistance-programs-additional-requirements-emergent-needs-aren
Phone: 877-501-2233
Address: Request through DSHS / Washington Connection or local Community Services Office
Hours of Operation: DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: Must request through DSHS; cash assistance application may be required if not already receiving assistance
Documents Needed: photo ID if available, TANF/SFA case information if already receiving benefits, proof of emergency need, bill/notice/estimate, landlord/vendor information if payment would go to a third party, income/household information if requested
Application Process: Contact DSHS and ask about AREN; provide documentation of the emergency need and follow DSHS instructions for application/interview/verification
Eligibility: TANF or SFA households with qualifying emergent needs; people who do not want ongoing TANF/SFA cannot receive AREN but may be screened for Diversion Cash Assistance
Cost: Free to request
Insurance / Medicaid / Medicare: Not health insurance
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: AREN is not a general community emergency fund. It is tied to TANF/SFA cash assistance rules and emergent need criteria.
DSHS Consolidated Emergency Assistance Program / CEAP
What They Provide: emergency cash assistance for families with children, short-term emergency help, crisis-related financial assistance, support when a family does not qualify for other ongoing cash assistance
Website: https://www.dshs.wa.gov/esa/emergency-assistance-programs/consolidated-emergency-assistance-program-ceap
Phone: 877-501-2233
Address: Apply through DSHS / Washington Connection or local Community Services Office
Hours of Operation: DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: DSHS application/interview required
Documents Needed: photo ID if available, household/children’s information, proof of emergency need, income/resource information, rent/utility or expense documentation if applicable, Social Security numbers if available, immigration/citizenship documents if applicable
Application Process: Contact DSHS and ask about CEAP/emergency assistance; DSHS reviews household circumstances, emergency need, and eligibility for available emergency programs
Eligibility: Families with children facing an emergency who meet program rules; eligibility varies based on household, income, resources, emergency need, and benefit history
Cost: Free to apply
Insurance / Medicaid / Medicare: Not health insurance
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: CEAP is emergency assistance and not ongoing monthly cash. DSHS determines whether CEAP, DCA, TANF/SFA, AREN, or another benefit is the correct pathway.
DSHS Refugee Cash Assistance / RCA
What They Provide: cash assistance for eligible refugees and certain humanitarian immigrants, short-term financial support, employment service connection, benefit navigation, medical assistance connection
Website: dshs.wa.gov/esa/community-services-offices/refugee-cash-assistance
Phone: 877-501-2233
Address: Apply online through Washington Connection, by phone, by mail, or at a local DSHS Community Services Office
Hours of Operation: Online application available anytime; DSHS phone/office services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: No referral required; eligibility interview and immigration/status verification required
Documents Needed: photo ID if available, immigration/status documents, I-94 or other federal immigration documents if applicable, Social Security number if available, income information, household information, housing costs, employment information if applicable
Application Process: Apply through Washington Connection, by phone, by mail, or in person; complete eligibility interview; provide immigration/status documents and any requested verification
Eligibility: Eligible refugees and certain humanitarian immigrants who meet program rules, income/resource limits, and time-limit requirements
Cost: Free to apply
Insurance / Medicaid / Medicare: RCA is cash assistance; eligible applicants may also be connected to refugee medical assistance, Apple Health/Medicaid, Basic Food, or other benefits
Service Area: Washington State, including Spokane County
Languages / Accessibility: Call DSHS to request interpreter/accessibility support
Important Notes: RCA is specific to eligible refugee/humanitarian immigration statuses and is time-limited. DSHS should screen applicants for the correct refugee, medical, food, and employment support programs.
Washington Connection
What They Provide: online cash assistance application, TANF application, ABD application, PWA application, DCA/benefits screening, Basic Food/SNAP application, medical assistance application, benefit renewal access, document upload
Website: washingtonconnection.org
Phone: DSHS Customer Service Contact Center: 877-501-2233
Address: Online benefits portal
Hours of Operation: Website available anytime; DSHS phone services generally Monday–Friday, 8 AM–5 PM
Appointment / Referral Required: No referral required
Documents Needed: photo ID if available, Social Security numbers if available, immigration/citizenship information if applicable, income information, household member information, housing costs, utility costs, childcare costs, medical costs if relevant, bank/resource information if requested
Application Process: Create/sign into a Washington Connection account, complete the online application, upload requested documents, complete interview if required, and respond to DSHS notices
Eligibility: Washington residents applying for cash, food, medical, child care, or other public benefits; eligibility depends on benefit type and household circumstances
Cost: Free to apply
Insurance / Medicaid / Medicare: Can be used for some medical assistance pathways; Apple Health/Medicaid may also be handled through Washington Healthplanfinder depending on program
Service Area: Washington State, including Spokane County
Languages / Accessibility: Website language options available; DSHS phone support can provide language/accessibility support
Important Notes: This is the main online portal for applying for DSHS cash programs. Use the “See If I Qualify” screening tool if someone is unsure what benefits may fit.
Family Promise of Spokane
What They Provide: eviction prevention, emergency rental assistance, housing stability support, case management, homelessness prevention support for families
Website: familypromiseofspokane.org/needhelp
Phone: 509-747-5487; After Hours: 509-723-4663
Address: 2002 E Mission Ave, Spokane, WA 99202
Hours of Operation: Phone support generally available 9:00 AM–5:00 PM; call to confirm current intake hours
Appointment / Referral Required: Screening required
Documents Needed: Call to confirm required documents
Application Process: Call 509-747-5487 or visit the front desk at 2002 E Mission Ave; follow voicemail instructions if routed to voicemail
Eligibility: Families with children and pregnant adults who are homeless or at risk of homelessness
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about interpreter services and accessibility support
Important Notes: Assistance is limited and depends on available funding. Family Promise notes that call volume may be high and recommends calling again if there is no response within two weeks.
YWCA Spokane
What They Provide: temporary rental assistance, housing advocacy, safety planning, housing-related support for domestic violence survivors, referrals to emergency housing resources
Website: ywcaspokane.org/service/services-overview
Phone: 509-326-2255
Address: 930 N Monroe St, Spokane, WA 99201
Hours of Operation: 24-hour helpline available
Appointment / Referral Required: Call first; advocate screening required
Documents Needed: Call to confirm; documents may depend on housing situation and funding source
Application Process: Call the 24-hour helpline and ask to speak with an advocate about housing support
Eligibility: Survivors of intimate partner domestic violence; rental assistance may have income and funding requirements
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane area
Languages / Accessibility: Interpreter services available
Important Notes: This is not general rental assistance. It is specifically for survivors of intimate partner domestic violence and is connected to safety planning and housing stability.
SNAP Homeless Services
What They Provide: eviction prevention services for single adults, housing-focused case management, homelessness prevention support, connection to housing resources
Website: snapwa.org/homelessresources
Phone: 509-456-SNAP
Address: SNAP main access points vary by program; call for current intake location
Hours of Operation: Call to confirm current intake hours
Appointment / Referral Required: Screening required
Documents Needed: Call to confirm; may include ID, income verification, lease, eviction notice, rent ledger, or housing-related documents
Application Process: Call 509-456-SNAP and ask about homeless prevention or eviction prevention services for single adults
Eligibility: Single adults in Spokane County who are at risk of homelessness; additional eligibility may apply based on funding
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about interpreter services and accessibility support
Important Notes: This is a better fit for single adults than Family Promise, which focuses on families with children and pregnant adults.
Carl Maxey Center
What They Provide: rental assistance, utility assistance, eviction prevention support, housing stability support, wraparound services, referrals to community resources
Website: carlmaxeycenter.org/housing-assistance
Phone: 509-795-1886
Address: 3116 E 5th Ave, Spokane, WA 99202
Hours of Operation: Call or check website for current housing assistance availability
Appointment / Referral Required: Application required when intake is open
Documents Needed: Not fully listed; requirements may depend on funding source and household situation
Application Process: Apply through the housing assistance intake process when available; for questions about a submitted application, email housing@carlmaxeycenter.org
Eligibility: Spokane residents needing help maintaining or moving toward stable housing; additional eligibility may apply based on funding source
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Intake may close when the program is at capacity. Check current status before referring a client.
New Hope Resource Center
What They Provide: rental assistance, utility assistance, eviction notice support, utility shutoff notice support, information and referral, case management, hygiene items, clothing, household items
Website: newhoperesource.org/new-hope-home-page
Phone: 509-467-2900
Address: 4211 E Colbert Rd, Colbert, WA 99005
Hours of Operation: Tuesday and Thursday, 9:30 AM–1:30 PM
Appointment / Referral Required: In-person application required
Documents Needed: Proof of income, proof of address, photo ID
Application Process: Go to the office during open hours and fill out an application for services
Eligibility: Low-income households and individuals living in the North Spokane County service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: North Spokane County, including Elk, Riverside, Chattaroy, Mead, and Colbert
Languages / Accessibility: English listed; call to ask about accessibility support
Important Notes: Best for north Spokane County residents. Assistance depends on funding and service-area eligibility.
Cheney Outreach
What They Provide: eviction prevention assistance, rental assistance when available, utility assistance when available, food support, basic-needs support, community resource connection
Website: https://www.cityofcheney.org/184/Cheney-Outreach-Center
Phone: 509-235-8900
Address: 616 3rd St, Cheney, WA 99004
Hours of Operation: Monday, 4:00 PM–6:30 PM; Wednesday, 8:30 AM–2:00 PM
Appointment / Referral Required: Call or visit during open hours
Documents Needed: Call to confirm; bring ID, proof of address, income information, lease, eviction notice, utility bill, or other documents related to the request if available
Application Process: Contact Cheney Outreach or visit during open hours to ask about eviction prevention or rental/utility assistance
Eligibility: Cheney-area individuals and families needing eviction prevention or basic-needs support
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Cheney area
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Best for Cheney residents. Assistance depends on current funding and program availability.
Medical Lake Community Outreach
What They Provide: eviction prevention assistance, rental assistance when available, utility assistance when available, housing stability support, basic-needs support, community resource connection
Website: https://medical-lake.org/community/non-profit-organizations/
Phone: Call to confirm current contact information
Address: 208 S Washington St, Medical Lake, WA 99022
Hours of Operation: Call or check website for current hours
Appointment / Referral Required: Call to confirm
Documents Needed: Call to confirm; bring ID, proof of address, income information, lease, eviction notice, utility bill, or other documents related to the request if available
Application Process: Contact Medical Lake Community Outreach and ask about eviction prevention or rental/utility assistance availability
Eligibility: Families in Medical Lake, Airway Heights, Four Lakes, West Plains, and the Geiger area who are at risk of eviction or housing instability
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Medical Lake, Airway Heights, Four Lakes, West Plains, and Geiger area
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Best for West Plains-area residents. Assistance depends on current funding and service-area eligibility.
Volunteers of America Eastern Washington
What They Provide: flexible financial assistance, housing navigation, move-in cost assistance, past-due rent assistance, transportation assistance, car repair assistance, ID/document assistance, case management for youth and young adults
Website: voaspokane.org/services/homeward-bound
Phone: 509-228-2423; Main Office: 509-624-2378
Address: 1440 N Haven St, Spokane, WA 99202
Hours of Operation: Call to confirm current program hours
Appointment / Referral Required: Screening required; Homeward Bound requires referral from a verified homeless service provider
Documents Needed: Call to confirm; Homeward Bound may require intake form, release of information, and confirmed travel itinerary
Application Process: Youth or young adults experiencing a housing crisis can contact the Diversion team; providers can complete referral forms when required
Eligibility: Youth and young adults, generally ages 12–24, who are at risk of homelessness or experiencing homelessness; some programs focus on youth exiting systems of care
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: This is not general adult rental assistance. It is best for youth and young adults needing rapid support to avoid homelessness or secure stable housing.
Catholic Charities Eastern Washington
What They Provide: rent assistance through parish and community partners, utility assistance through parish and community partners, groceries, gas assistance, basic-needs support, referrals
Website: cceasternwa.org/find-help
Phone: 509-456-2253
Address: 12 E 5th Ave, Spokane, WA 99202
Hours of Operation: Call to confirm current assistance hours
Appointment / Referral Required: Call first
Documents Needed: Call to confirm; may depend on the type of assistance requested and partner agency requirements
Application Process: Call 509-456-2253 and ask about emergency assistance for rent, utilities, or basic needs
Eligibility: Residents of communities throughout Eastern Washington needing basic-needs assistance; additional eligibility may depend on parish/community partner funding
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Eastern Washington, including Spokane area
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Assistance may be provided through a network of parish and community partners rather than directly from one central office.
Spokane County Regional Veterans Service Center
What They Provide: rent assistance, utility assistance, emergency financial relief, transportation assistance, employment-related assistance, referrals, veterans benefits support
Website: spokanecounty.org/1122/Veteran-Services
Phone: 509-477-3690
Address: 1117 N Evergreen Rd, Suite 2, Spokane Valley, WA 99216
Hours of Operation: Monday–Friday, 8:00 AM–12:00 PM and 1:00 PM–4:00 PM
Appointment / Referral Required: Call or email first; walk-in availability may vary
Documents Needed: Proof of honorable discharge such as DD-214, proof of Washington residency for at least 12 months, proof of current Spokane County residence, current documents related to the assistance request, marriage license or minor children’s birth certificates if applicable
Application Process: Call 509-477-3690 or contact the center through the Spokane County Veterans Services website
Eligibility: Honorably discharged veterans, eligible family members, and widows who meet Spokane County and Washington State residency requirements
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Emergency assistance is for eligible veterans and depends on documentation, need, and program requirements.
SNAP
What They Provide: heating assistance, emergency energy assistance, Project Share, Avista My Energy Discount enrollment support, Avista arrearage management, furnace repair, air cooling/purification support, free wood program when available
Website: snapwa.org/energy-assistance
Phone: 509-242-2376 for energy appointments; 509-456-SNAP for emergency energy assistance and referrals
Address: SNAP Pacific, 124 E Pacific Ave, Spokane, WA 99202; SNAP Northeast, 4001 N Cook St, Spokane, WA 99207; SNAP Whistalks Way, 3102 W Whistalks Way, Spokane, WA 99224
Hours of Operation: Energy Appointment Day opens at 8:00 AM on the third Tuesday of each month; office hours vary by location
Appointment / Referral Required: Appointment required for energy assistance
Documents Needed: Proof of Spokane County residence, income documentation, energy bill or utility account information, identification, and any additional documents requested during scheduling
Application Process: Call 509-242-2376 or visit snapwa.org/energy on Energy Appointment Day after 8:00 AM to schedule; if facing imminent shutoff, call 509-456-SNAP and ask about emergency energy assistance
Eligibility: Spokane County households meeting program income guidelines; some emergency programs may have different eligibility rules
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about interpreter services and accessibility support
Important Notes: Appointments fill quickly and depend on available funding. Energy assistance is generally available once per heating season.
Avista
What They Provide: My Energy Discount Washington, monthly bill discount, past-due balance programs, payment arrangements, Project Share information, energy-saving resources
Website: myavista.com/your-account/power-of-compassion/washington-assistance
Phone: 800-227-9187
Address: Avista Utilities, 1411 E Mission Ave, Spokane, WA 99202
Hours of Operation: Call or check website for current customer service hours
Appointment / Referral Required: No appointment required to contact Avista; some assistance programs may require application, verification, or referral through SNAP
Documents Needed: Avista account information, household size, household income information, and any verification requested by Avista or SNAP
Application Process: Apply online through Avista or SNAP for My Energy Discount Washington; call Avista at 800-227-9187 to ask about past-due balance programs or payment arrangements
Eligibility: Washington Avista customers; income guidelines apply for My Energy Discount and some past-due balance programs
Cost: Free to apply
Insurance / Medicaid / Medicare: Not applicable
Service Area: Avista Washington service area
Languages / Accessibility: English, Spanish, and Russian listed on Avista website
Important Notes: My Energy Discount can reduce monthly Avista bills for eligible households and may last up to two years before renewal is needed.
The Salvation Army Spokane
What They Provide: utility assistance, help with past-due utility bills, emergency financial assistance when available, connection to additional Salvation Army resources
Website: spokane.salvationarmy.org/spokane_citadel
Phone: 509-325-6821; Main Office: 509-325-6810
Address: 204 E Indiana Ave, Spokane, WA 99207
Hours of Operation: Monday–Friday, 9:00 AM–5:00 PM
Appointment / Referral Required: Call or walk in
Documents Needed: Past-due utility bill, utility account number, and any additional documentation requested
Application Process: Call or visit the Family Resource Center to ask about current utility assistance availability
Eligibility: Spokane-area households with utility assistance needs; assistance may depend on funding and current program requirements
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane
Languages / Accessibility: English and Spanish listed
Important Notes: Best for households with a past-due utility bill or shutoff concern. Assistance depends on current funding.
GreenHouse Food Bank and Resource Center
What They Provide: Avista utility bill assistance when available, energy assistance once per calendar year, food assistance, clothing assistance, household and hygiene items, Basic Food application help, resource navigation
Website: greenhousedp.com/get-help
Phone: 509-272-4189
Address: 125 N Park Ave, Deer Park, WA 99006
Hours of Operation: Monday and Friday, 10:00 AM–3:30 PM; Wednesday, 10:00 AM–1:00 PM; 3rd Saturday, 10:00 AM–12:30 PM; closed major holidays
Appointment / Referral Required: Appointment required for energy assistance
Documents Needed: Recent Avista bill, Social Security card for account holder, proof of address, simple income statement completion
Application Process: Contact GreenHouse to ask about current energy assistance appointment availability
Eligibility: Deer Park-area residents needing Avista utility bill assistance; additional eligibility may apply
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Deer Park / north Spokane County area
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Most useful for Deer Park-area residents. Assistance depends on funding and appointment availability.
Cheney Outreach Center
What They Provide: utility bill payment assistance, energy assistance, rent payment assistance, prescription assistance, bus passes, gas vouchers, hygiene needs, school supplies, information and referral
Website: cityofcheney.org/184/Cheney-Outreach-Center
Phone: 509-235-8900
Address: 616 3rd St, Cheney, WA 99004
Hours of Operation: Monday, 4:00 PM–6:30 PM; Wednesday, 8:30 AM–2:00 PM
Appointment / Referral Required: Call or visit during open hours; direct emergency assistance requires completing a file
Documents Needed: Call to confirm; proof of residence in service area required; bring utility bill, photo ID, proof of income, and documents related to the request if available
Application Process: Contact Cheney Outreach Center or visit during open hours to ask about utility or energy assistance
Eligibility: Low-income people and families in the Cheney Outreach service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Cheney School District area, excluding Airway Heights
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Assistance depends on current funds and service-area eligibility. Utility support is most relevant for Cheney-area residents.
Medical Lake Community Outreach
What They Provide: electric service payment assistance, water service payment assistance, heating fuel payment assistance, emergency rental and utility assistance, referrals and resources
Website: https://medical-lake.org/utilities/#utility-help
Phone: Call to confirm current contact information
Address: 208 S Washington St, Medical Lake, WA 99022
Hours of Operation: Call or check website for current hours
Appointment / Referral Required: Call to confirm
Documents Needed: Call to confirm; bring ID, proof of address, income information, utility bill, late notice, shutoff notice, or other documents related to the request if available
Application Process: Contact Medical Lake Community Outreach and ask about utility assistance availability
Eligibility: Individuals and families who meet income and resource requirements in the Medical Lake, Four Lakes, West Plains, and Airway Heights area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Medical Lake, Four Lakes, West Plains, and Airway Heights area
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Best for West Plains-area residents. Assistance depends on current funding and eligibility requirements.
New Hope Resource Center
What They Provide: utility assistance, energy assistance, rental assistance when available, eviction notice support, shutoff notice support, information and referral, case management, hygiene items, clothing, household items
Website: newhoperesource.org/new-hope-home-page
Phone: 509-467-2900
Address: 4211 E Colbert Rd, Colbert, WA 99005
Hours of Operation: Tuesday and Thursday, 9:30 AM–1:30 PM
Appointment / Referral Required: In-person application required
Documents Needed: Proof of income, proof of address, photo ID; bring utility bill or shutoff notice if requesting utility assistance
Application Process: Go to the office during open hours and fill out an application for services
Eligibility: Low-income households and individuals living in the North Spokane County service area
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: North Spokane County, including Elk, Riverside, Chattaroy, Mead, and Colbert
Languages / Accessibility: English listed; call to ask about accessibility support
Important Notes: Best for north Spokane County residents. Assistance depends on funding and service-area eligibility.
Sources checked for this section include SNAP Energy Assistance, SNAP Energy Assistance Programs, Avista Washington Assistance, SNAP My Energy Discount Washington, Cheney Outreach Center, and Medical Lake Community Outreach.
SNAP Financial Access
What They Provide: financial education, financial coaching, credit counseling, foreclosure prevention counseling, small business support, loan programs, financial stability support
Website: snapfinancialaccess.org
Phone: 509-456-7627
Address: 3102 W Whistalks Way, Spokane, WA 99224
Hours of Operation: Call or check website for current hours
Appointment / Referral Required: Appointment may be required depending on service
Documents Needed: Call to confirm; may include ID, income information, debt/bill information, credit report information, business documents, or housing-related documents depending on service requested
Application Process: Contact SNAP Financial Access by phone or through the website to ask about financial coaching, credit education, foreclosure prevention, or small business support
Eligibility: Spokane County residents and business owners; eligibility may vary by program
Cost: Some services may be free; SNAP Financial Access notes that some services may have fees for those who can afford to pay
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane County
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Useful for people who want local financial coaching, credit education, foreclosure prevention support, or help building financial stability.
Canopy Credit Union
What They Provide: free financial coaching, budgeting help, credit score education, savings goal support, debt payoff planning, financial education videos and workshops
Website: canopycu.com/education/financial-coaching
Phone: 509-328-2900
Address: Multiple Spokane-area branch locations; financial coaching may also be available by appointment
Hours of Operation: Hours vary by branch and appointment availability
Appointment / Referral Required: Appointment required for one-on-one financial coaching
Documents Needed: Call to confirm; helpful documents may include income information, monthly bills, debt information, credit report information, and financial goals
Application Process: Complete the financial coaching intake form online or call 509-328-2900 to ask about scheduling
Eligibility: Open to Canopy Credit Union members and non-members
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane area / available to members and community members
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: Canopy states that financial coaching is free even for people who are not credit union members.
Money Management International
What They Provide: free credit counseling, budget counseling, debt counseling, debt management plans, housing counseling, bankruptcy counseling, online and phone counseling
Website: moneymanagement.org
Phone: 866-889-9347
Address: Online and phone-based service; no Spokane office listed
Hours of Operation: Credit counseling available online and by phone 24/7
Appointment / Referral Required: Appointment may be required for some counseling services
Documents Needed: Income information, monthly expenses, debt statements, creditor information, housing documents if requesting housing counseling, and any documents related to the financial concern
Application Process: Start online or call to speak with a counselor
Eligibility: Anyone needing help with budgeting, debt, credit, housing counseling, or bankruptcy counseling
Cost: Credit counseling is free; optional debt management plans or additional services may have fees
Insurance / Medicaid / Medicare: Not applicable
Service Area: Nationwide, including Washington residents
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: A good option for people who need phone or online help outside normal local office hours.
GreenPath Financial Wellness
What They Provide: free financial counseling, debt counseling, credit counseling, debt management plans, housing counseling, foreclosure prevention support, renter resources, financial education tools
Website: greenpath.com
Phone: 800-550-1961; 877-337-3399
Address: Online and phone-based service; regional services available by phone
Hours of Operation: Call or check website for current counseling hours
Appointment / Referral Required: Appointment may be required
Documents Needed: Income information, monthly bills, debt statements, creditor information, housing documents if requesting housing counseling, and any documents related to the financial concern
Application Process: Call or use the website to request financial counseling or schedule support
Eligibility: Anyone needing help with debt, credit, budgeting, housing, or financial wellness
Cost: Financial counseling is free; optional debt management plans or additional services may have fees
Insurance / Medicaid / Medicare: Not applicable
Service Area: Nationwide, including Washington residents
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: GreenPath is a nonprofit financial counseling agency and may be helpful for people dealing with credit card debt, collections, housing concerns, or general financial stress.
American Financial Solutions
What They Provide: credit counseling, budget counseling, debt management plans, financial education, housing foreclosure counseling, pre-bankruptcy counseling, debtor education, online personal finance classes
Website: myfinancialgoals.org
Phone: 888-864-8548
Address: 600 University St, Suite 2409, Seattle, WA 98101
Hours of Operation: Call or check website for current counseling hours
Appointment / Referral Required: Appointment or intake required for counseling services
Documents Needed: Income information, monthly expenses, debt statements, creditor information, credit report information, foreclosure documents if applicable, and any documents related to the financial concern
Application Process: Call 888-864-8548 or start through the website to connect with a certified counselor
Eligibility: Washington residents and others needing credit counseling, debt counseling, financial education, or housing-related counseling
Cost: Counseling may be free or low-cost; debt management plans or additional services may have fees
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State and nationwide phone/online services
Languages / Accessibility: Call to ask about language and accessibility support
Important Notes: American Financial Solutions is a Washington-based nonprofit credit counseling agency headquartered in Seattle.
National Foundation for Credit Counseling
What They Provide: connection to nonprofit credit counseling agencies, debt counseling referrals, credit counseling referrals, housing counseling referrals, bankruptcy counseling referrals, student loan counseling referrals
Website: nfcc.org
Phone: 800-388-2227
Address: Online and phone-based referral service
Hours of Operation: Online referral tool available anytime; call for current phone hours
Appointment / Referral Required: No appointment required to search for a counselor; partner agencies may require appointments
Documents Needed: None to use the referral tool; partner agencies may request income, debt, budget, housing, or credit documents
Application Process: Use the online counselor search tool or call 800-388-2227 to connect with an NFCC-certified agency
Eligibility: Anyone looking for nonprofit credit counseling or financial counseling support
Cost: Free to use referral tool; partner agency costs vary and many offer free or low-cost counseling
Insurance / Medicaid / Medicare: Not applicable
Service Area: Nationwide, including Washington residents
Languages / Accessibility: Call or check website for language and accessibility options
Important Notes: Helpful when someone wants to find a reputable nonprofit credit counseling agency and compare available options.
Washington State Attorney General’s Office
What They Provide: debt relief information, credit counseling guidance, consumer protection information, scam prevention information, debt collection rights information
Website: atg.wa.gov/debt-relief-credit-counseling
Phone: 800-551-4636
Address: Online consumer information resource; Spokane office listed separately through the Attorney General’s website
Hours of Operation: Online information available anytime; call for current phone hours
Appointment / Referral Required: No appointment required to use online information
Documents Needed: None to use online information; complaint forms or legal processes may require documentation
Application Process: Review online debt relief and credit counseling information; use the Attorney General’s consumer complaint process if appropriate
Eligibility: Washington residents looking for consumer protection information
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Call or check website for language and accessibility options
Important Notes: This is an information and consumer protection resource, not one-on-one financial counseling. Useful for checking debt relief warnings, credit counseling guidance, and consumer rights.
Spokane Public Library
What They Provide: free tax resource information, free filing option referrals, tax form access, tax preparation resource links, AARP Tax-Aide information
Website: spokanelibrary.org/free-tax-resources
Phone: 509-444-5300
Address: Multiple Spokane Public Library locations
Hours of Operation: Library hours vary by location
Appointment / Referral Required: No appointment required to use tax resource information; tax preparation programs may require appointments
Documents Needed: None to use library resource information; tax preparation programs may require photo ID, Social Security cards or ITIN documents, tax forms, income documents, and prior-year tax returns
Application Process: Visit the Free Tax Resources page or contact the library for help finding tax forms and free filing resources
Eligibility: Anyone looking for tax forms, free tax filing information, or local tax help resources
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Spokane
Languages / Accessibility: Call or check individual library location for accessibility information
Important Notes: This is a resource and referral option, not a guaranteed tax preparation appointment.
AARP Foundation Tax-Aide
What They Provide: free tax preparation, free tax filing help, IRS-certified volunteer tax assistance, in-person tax help, virtual tax help, self-preparation coaching
Website: aarp.org/money/taxes/aarp_taxaide
Phone: 888-227-7669
Address: Locations vary by tax season; use the AARP Tax-Aide locator
Hours of Operation: Generally seasonal, often February through April; hours vary by site
Appointment / Referral Required: Appointment usually required
Documents Needed: Photo ID, Social Security cards or ITIN documents for household members on the return, tax forms, income documents, health coverage forms if applicable, prior-year tax return, bank routing/account information for direct deposit if desired
Application Process: Use the AARP Tax-Aide site locator or call 888-227-7669 to find available tax help locations and appointment options
Eligibility: Free tax help with special focus on people over age 50 and people with low-to-moderate income
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Nationwide, including Spokane-area seasonal sites when available
Languages / Accessibility: Availability varies by site; call or check locator for details
Important Notes: Tax-Aide is seasonal and may close after tax season. Some complex tax situations may be outside the program’s scope.
IRS Volunteer Income Tax Assistance / Tax Counseling for the Elderly
What They Provide: free basic tax preparation, VITA site locator, TCE site locator, IRS-certified volunteer tax help, free filing help for eligible taxpayers
Website: irs.gov/individuals/free-tax-return-preparation-for-qualifying-taxpayers
Phone: 800-906-9887 for VITA locator; 800-829-1040 for IRS individual tax questions
Address: Locations vary by tax season; use the IRS VITA/TCE locator
Hours of Operation: Seasonal; hours vary by site
Appointment / Referral Required: Appointment may be required depending on site
Documents Needed: Photo ID, Social Security cards or ITIN documents for household members on the return, birth dates for household members on the return, wage and income forms, tax statements, health coverage forms if applicable, prior-year tax return, bank routing/account information for direct deposit if desired
Application Process: Use the IRS VITA/TCE locator or call 800-906-9887 to find available free tax preparation sites
Eligibility: VITA generally serves people who meet income guidelines, people with disabilities, and limited English-speaking taxpayers; TCE focuses on taxpayers age 60 and older
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Nationwide, including Spokane County when seasonal sites are available
Languages / Accessibility: Varies by site; call ahead to confirm language and accessibility support
Important Notes: Free tax sites open and close seasonally. The locator is the best way to confirm current Spokane-area availability.
United Way MyFreeTaxes
What They Provide: free online tax filing, free federal filing, free state filing where applicable, guided self-filing, access to tax support, connection to VITA preparation options
Website: myfreetaxes.com
Phone: Online service
Address: Online service
Hours of Operation: Online filing available anytime during tax filing season
Appointment / Referral Required: No appointment required for self-filing; appointment or intake may be needed for prepared-for-you VITA options
Documents Needed: Income forms, W-2s, 1099s, Social Security numbers or ITINs, prior-year tax return if available, deduction or credit documents, bank routing/account information for direct deposit if desired
Application Process: Go to myfreetaxes.com and choose whether to file taxes yourself or seek prepared-for-you help if eligible
Eligibility: Self-file income limits and prepared-for-you income limits may apply; check the website for current-year rules
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Nationwide online service, including Washington residents
Languages / Accessibility: Online service; check website for support options
Important Notes: Helpful for people comfortable filing online who want a free nonprofit-backed filing option.
My Free Taxes Washington
What They Provide: free tax filing help, free online filing referrals, VITA site search, Working Families Tax Credit support, tax credit information
Website: myfreetaxeswa.org
Phone: Online resource
Address: Online resource
Hours of Operation: Online resource available anytime
Appointment / Referral Required: No appointment required to use the online resource; tax preparation sites may require appointments
Documents Needed: None to use the website; filing services may require ID, tax documents, income forms, Social Security numbers or ITINs, prior-year tax return, and direct deposit information
Application Process: Use the website to find free tax prep options and information about filing for Washington tax credits
Eligibility: Washington residents looking for free tax filing options or Working Families Tax Credit information
Cost: Free
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Website-based resource; tax help options vary by provider
Important Notes: Useful for finding free filing options connected to Washington’s Working Families Tax Credit.
Washington State Working Families Tax Credit
What They Provide: state tax credit application, Working Families Tax Credit refund support, application help, refund status information, prior-year application options, in-person Spokane office support
Website: workingfamiliescredit.wa.gov
Phone: 360-763-7300; Spokane Office: 509-327-0200
Address: 1330 N Washington St, Suite 5600, Spokane, WA 99201
Hours of Operation: Spokane Office: Monday, Wednesday, Friday, 8:30 AM–4:30 PM, closed 11:30 AM–12:30 PM; phone support Monday–Friday, 8:00 AM–5:00 PM
Appointment / Referral Required: No appointment listed for general information; call before visiting to confirm current in-person help availability
Documents Needed: Copy of federal tax return filed with the IRS, Social Security number or ITIN and dates of birth for applicant, spouse, and children, Washington driver’s license or ID number if available, residential and mailing address, bank routing/account information for direct deposit if desired
Application Process: Apply online, by mail, through tax software, or with help from a community partner; check refund status online or contact the Working Families Tax Credit team
Eligibility: Washington workers who meet Working Families Tax Credit eligibility rules and file a federal tax return
Cost: Free to apply
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State; Spokane office available locally
Languages / Accessibility: Online and paper applications available in multiple languages; request language or alternate format services through the website
Important Notes: This is a state tax credit, not regular tax preparation. A filed federal tax return is required to apply.
Washington State Department of Revenue
What They Provide: state tax information, Working Families Tax Credit support, local Spokane office access, tax forms and guidance, taxpayer assistance
Website: dor.wa.gov
Phone: 360-705-6705; Working Families Tax Credit: 360-763-7300; Spokane Office: 509-327-0200
Address: 1330 N Washington St, Suite 5600, Spokane, WA 99201
Hours of Operation: Spokane Office: Monday, Wednesday, Friday, 8:30 AM–4:30 PM, closed 11:30 AM–12:30 PM; general phone hours may vary by division
Appointment / Referral Required: Call before visiting to confirm the correct office, hours, and service availability
Documents Needed: Depends on the tax issue; bring ID, notices or letters received, tax records, business information if applicable, and any documents related to the question
Application Process: Call, visit the website, or contact the Spokane office for state tax guidance and Working Families Tax Credit information
Eligibility: Washington residents, workers, and businesses with state tax questions or Working Families Tax Credit needs
Cost: Free for general public information and assistance
Insurance / Medicaid / Medicare: Not applicable
Service Area: Washington State
Languages / Accessibility: Language and accessibility support available through Department of Revenue resources
Important Notes: This is a state tax agency, not a free tax preparation service. Use this for Washington tax questions, notices, Working Families Tax Credit help, and state tax guidance.
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